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• Evaluates risks to the integrity of the service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted).

• Seeks authority for those activities, reviews the effectiveness of change implementation, suggests improvement to organisational procedures governing change management.

• Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.

• Ensures all changes to service assets and configuration items are recorded in the Configuration Management System.