Job Description
Product Experts are the face of our business - we rely on them to meet and greet our customers, and be a true expert when it comes to the prestige vehicles we sell and service. We're looking for someone who is truly passionate about the brand, loves customer service, and wants to go the extra mile every time.
More than 40 years of passion, hard work and innovation has seen Jardine Motors Group grow from a family-run vehicle dealer operation to one of the largest car dealer groups in the UK. Jardine Motors Group represents 16 luxury and premium manufacturers including Audi, Porsche, BMW, Mercedes and Ferrari in over 60 locations across the UK.
We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.
Here is why you should come and work for us:
- We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
- Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
- We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
- When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).
About the role:
- Develop and maintain expert level knowledge of all brand products and associated technology
- Create a real buzz and energy around the car’s features for the dealership team and customers alike
- Help evolve the knowledge of colleagues within the dealership
- Assist and energise the sales experience from initial enquiry to your customer picking up their car, and once they own it
Skills Required:
- Passionate about the brand
- Able to absorb product information quickly and advise customers, without bias, on the best products that suit their individual needs
- Have proven excellent customer service skills
- Have excellent communication skills
FCA:
We are regulated by the Financial Conduct Authority (FCA), as we advise on and sell finance and insurance products. As this role includes FCA regulated activities, we will ask you to complete an FCA questionnaire as part of our recruitment process. You will be asked to declare any unspent criminal conviction, CCJs or bankruptcy. We will look into all declarations made and seek a credit reference, but they may not serve as a bar to employment with us.
“Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.
Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”
INDLP
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Application question(s):
- Do you require any reasonable adjustments during the recruitment process?
Experience:
- Customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person