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On Verve Logo

Guest Services Manager

Id Job: 3172784

🏠 On-site
💼 On Verve
📍 London, England
1 day ago
💰 35000 – 40000 GBP ANNUAL

Job Description

Role: Guest Services Manager

Location: On-Site (Liverpool Street Station/Moorgate Station)

Reporting to: Account Manager

Weekly Hours: 40 Hours

Salary: £38.000-£40.000

Summary of the role:

We are looking for a dynamic customer service leader to develop, lead and motivate a team of DayMaker receptionists. Overseeing the service delivery that creates an outstanding experience for our client and their colleagues in the west end of London.

Who is On Verve?

We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers. Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the ‘makers of someone’s day’.

Main Duties:

· Work closely with the Leadership Team to nurture and evolve the company’s people-first culture as they continue to grow

· Develop and implement Standard Operating Processes

Qualifications:

· Strong stakeholder management skills and ability to build solid relationships and collaborate across the business and partners

· Confident decision maker who is able to own projects and work independently to make things happen

· Exceptional written and oral communication

What will happen next?

· If we feel you have the relevant skills for the role, we will arrange a culture chat, which is a two-way conversation and could lead to an interview if you can demonstrate verve.

· Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers aka team members from a range of backgrounds and we encourage equal opportunities for all.

Find out more: www.on-verve.comor follow us: Twitter @On_Verve / Instagram @weareonverve

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

Work Location: In person

Expected start date: 09/05/2023


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