Job Description
The Goring is currently looking for a full time Assistant Front Office Manager to join an impeccably English Hotel. The Goring features 69 sumptuous suites and rooms, each uniquely decorated with the finest furnishings. As the last remaining family-owned luxury hotel in London, it is renowned for its warm, intimate atmosphere and personalised service.
The Assistant Front Office Manager Role:
•Manage and oversee the day-to-day operation of the Front Office and ensure that at all times the team are delivering the highest levels of customer service to our guests.
•Leading and inspiring the Front Office team, ensuring that they are continuously being trained on Forbes and hotel standards
•Understand the department's operations and the impact on the overall financial goals and objectives to achieve or exceed budgeted goals.
•Plan and prepare employee rotas and monitor staffing levels to meet business demands.
What we are looking for in our new Assistant Front Office Manager:
· Previous experience in an Assistant Front Office Manager role.
· Ability to effectively prioritise and organise
· Excellent communication skills
· Proactive and enthusiastic with excellent attention to detail
· The passion to provide 5-star standards and go above and beyond to create memorable experiences for our guests
· Engage and motivate the team
· Opera knowledge
What we offer:
· Monthly complimentary chiropody/masseuse/yoga appointments
· Employee Assistance Programme (Hospitality Action)
· Free Meals on Duty
· Uniform Provided and Laundered
· A variety of social activities, from large scale parties to smaller department gatherings
· Training opportunities and chances to develop and grow in a Forbes 5-star property
· £500 refer a friend bonus (after 6 months employment)
· A “family feel” working environment
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Please note that if you do not hear from us within 14 days of applying, we regret that on this occasion your application has not been successful.
Apply for this Assistant Front Office Manager role and start on your journey to building your career with The Goring!
Job Type: Full-time
Benefits:
- Canteen
- Company events
- Employee discount
- Referral programme
- Wellness programme
Work Location: In person