Facilities Supervisor

Id Job: 3172774

🏢 On-site

💼 CBRE

📍 London, England

🕒 2 days ago

💰 37000 – 52151 GBP ANNUAL

Job Description

Posted

17-Apr-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Key Responsibilities

Support the delivery of the site services and resolve any issues that may arise. Site services such as; Post, Reception, Cleaning, Vending, Stationary, Office Services, Waste, Hard Services, in line with SLA’s/KPIs
Act as the first point of contact for visitors to our clients London head office location providing a professional warm welcome to the venue
Assist clients and visitors with badges by liaising with the landlord security team and direct/escort them to a meeting room or their event host
Manage the room bookings and client requests in accordance with set guidelines to ensure first class customer service
Carry out routine checks of meeting rooms and customer areas to maintain standards and availability of services. Ensuring meeting rooms are presentable for next guests
Control & Management of site financial budget – ensure deadlines are met and ownership is shown
Raising of Purchase Orders and Smartsheet’s (client funded works)
Control & Management of third-party contractors – Completion of H&S paperwork and escorting around site
Full compliance in accordance with all Health & Safety and Environmental requirements. Completion of required monthly Health & Safety documents within time frame. (Monthly workplace Inspection, Monthly Hazard Reporting and Safety Observations)
Manage and maintain the compliance tracker for site
Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI’s are met
Support and communicate with clients, customer base with your area of responsibility
Maintain performance standards to ensure Customer expectations are exceeded
Support all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, Elogbooks, Harbour
Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers
Weekly Utilization to be performed
Assist and prepare hospitality requests as/when required
Management of elogbooks – working closely with technical team for reviews / updates

Ideal experience

Exceptional Customer Service Skills
5 years in a similar position in a FM or related services environment
Good knowledge of SLA's/KPI's
Good understanding of contracts and negotiations
Experience in dealing with suppliers/contractors
PC literate - Microsoft systems
Competence in oral and written skills
Ability to work to pressured deadlines
Having a Flexible approach to ensure time critical projects are appropriately supported
Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail
Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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