Id Job: 3172774
Product Support Specialist – Livingston - Onsite
WHO ARE WE?
Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.
WHAT WILL YOU DO?
Your role as a Product Support Specialist will be to deal with queries from our customers via phone and email, speaking to a variety of customers every day. This is a role where you will form working relationships with lots of different people, from managing partners to accounts assistants, able to support them and resolve their queries within agreed SLA’s. Every day will present a different challenge, no day will be the same!
You will have a wide and varied role, but we think the most important responsibilities will be;
WHAT DO YOU NEED TO BE CONSIDERED?
We know you will have a wide range of skills and experience, but we think the most important to thrive in this role would be;
WHY WORK FOR US?
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
WHAT NEXT?
Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.
Please note that this position is subject to security checks.
Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.
Job Types: Full-time, Permanent
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Work Location: In person