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We have an opportunity for a Contract Manager to join our WLS team in Milton Keynes.

The primary focus of this role will be for Reactive Maintenance to achieve target profit, increase of contract turnover whilst ensuring compliance with contractual service standards.

Key Accountabilities will include:

• Lead a team of Supervisors, Administrators, Planners and Operatives
• Manage, monitor, review and oversee customer satisfaction across the contract
• Ensure that large multi-trade jobs are booked in by the scheduling team and are checked to clarify what trades and timeframes are required
• Responsible for operatives adhering to the attendance, mobile phone, driving, no smoking and alcohol and drugs policies, ensuring that if the policies and procedures are not followed the appropriate action is taken
• Work closely with Commercial team to identify and rectify Invoicing issues affecting contract P & L margins
• Ensure Health and Safety compliance in adherence with our Wates Operating Framework

We are looking for an experienced Contracts Manager who:

• Have Repairs and Maintenance sector experience
• Has a proven track record in managing large Maintenance contracts
• Has a proven track record in managing a large and diverse direct labour organisation and Supply Chain.
• Be fully compliant and has a proven track record in Health and Safety Management.
• Has proven commercial acumen in running large Maintenance contracts

To be successful in this role you will be an excellent communicator able to influence at all levels, be highly organised and driven to achieve high levels of customer and client satisfaction.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.