Job Description
We are the UK’s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Customer Service and Sales Support Advisor to provide outstanding service, primarily via the telephone and live chats online through our customer centre. Working from our Head Office based in Northolt as part of our professional and friendly team of 5 based in our open plan modern office environment. We offer a salary up to £24,960, company pension, 23 days holiday, staff discount, My Staff Shop platform, free parking, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.
You will be joining a busy Customer Centre where your enthusiasm for providing outstanding service, primarily via the telephone, will delight our customers.
You will be handling telephone calls and “live person” instant messages which are generated via the ecommerce website, and will be expected to professionally deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.
The role would suit candidates with experience advising customers through a customer sales process from start to finish either face to face or by telephone. If you have previously worked in retail, DIY, kitchen, tiles or bathroom sales and are used to working to timelines and have the ability to multitask please apply. Experience advising customers through a sale, where measurements and materials are important, perhaps dealing with lead times.
You must have good computer skills and a fast learner with the ability to retain product information, along with good telephone skills to guide a customer through the process.
Reporting to the Customer Contact Centre Manager, your key duties will be:
- To act as the first point of contact for all inbound online and telephone sales enquiries.
- Providing expert door advice whilst upselling and cross-selling products such as door furniture.
- Processing Orders and raising quotations over the telephone and via Live Chat.
- Processing orders generated by the website.
- Liaising with customers to book deliveries.
- Following up on active quotations.
- Confidently communicating with customers, via the Telephone/Live Chat/Email, and dealing with their enquiries efficiently
- Advising on customer feedback and faults regarding the website.
- Professionally representing the company always.
To be successful for the customer service and sales support advisor role you will have previous experience ideally in the wholesale, retail or trade customer sector interacting with customers either face to face or by telephone and have a good knowledge of Microsoft and other inhouse purchasing systems. You should have an excellent phone manner and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established and secure company who can offer full training and the chance to learn and develop.
We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary plus.
Please send your CV for immediate consideration.
Job Types: Full-time, Permanent
Salary: £24,000.00-£25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: 200503/1
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