Purpose
Helps end users with technology and IT Productivity issues. Maintains computer equipment and keeps equipment updates. Enforces policies to promote data security.
Functions
ESSENTIAL
- Image computers and equipment to company standards;
- Deploy computer equipment to user desks;
- Handle support calls in a polite and confident manner;
- Log support calls in help desk system;
- Troubleshoot hardware and software issues;
- Handle end user IT support for both local and remote locations
- Provide training to end user in the use of Outlook, Office and VPN connectivity for remote access.
- Provide orientation and guidance to users on how to operate new and existing software and hardware equipment.
- Maintain IT equipment stock levels;
- Escalate issues to other IT staff where necessary;
- Evaluate hardware and software to ensure the product will be an effective tool for the employee’s job role. Write evaluations and recommendations for line manager and business manager for review.
- Other work as delegated by Manager Client Services UK
NON-ESSENTIAL
- Assist with any other duties as and when required;
- Undertake specific projects as instructed by management.
Safety
Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.
Other
Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
Perform the assigned tasks with due diligence regarding the Integrated Management Systems on the Company.
Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment.