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Customer Service Advisor

Job Description

What we're looking for...

As an award-winning specialist insurance company, focused on travel, we're looking for experienced and passionate Customer Service Advisor, dedicated to delivering exceptional service and a future potential career in financial services.

As a Customer Service Advisor, you will be responsible for providing excellent customer service to our customers through various channels, including phone, email, and chat. You will act as the first point of contact for our customers, answering their questions, addressing their concerns, and providing solutions to their problems.

Our exceptional FIVE STAR Trustpilot rating is underpinned by our commitment to delivering an excellent customer experience. Prompt, professional handling of our inbound calls is key to this role and supports 97% of our customers rating us as Great or Excellent.

What we provide...

We offer a starting salary of £24,000 to £28,000 dependent on your experience. You'll also be able to participate in our company bonus scheme.

As the 9th best Insurance Company in the UK, rated by "Best Companies", AllClear invests in the development of its people and provides opportunities for growth and career development. Our employees can expect to have their successes celebrated and build a lasting career with us!

Benefits

• 32 days holiday (inc. bank holidays)
• Holiday Buy Scheme
• Health Cash Plan – providing all your day-to-day medical costs paid for e.g. optical, dental, prescriptions and access to an online GP service
• Perkbox – online discounts portal, saving you money on everyday spend such as: cinema trips, eating out, and all your retail shopping
• Tech Scheme – we’ll support with you the cost of purchasing the latest tech to help at home
• Cycle to Work Scheme – supporting the cost of purchasing a new bike
• Life Assurance – 4 times annual salary protection
• Employee Assistance Programme including paid for counselling sessions supporting employee wellness

Job Types: Full-time, Part-time, Permanent
Part-time hours: 21-37.5 per week

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Romford: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work from the office for the first 6 months?
• This role is subject to mandatory training for around 4 weeks during the hours of 9am and 5.30pm, are you able to commit to the training schedule? After the training you will revert to a flexible shift pattern.

Work Location: In person

Expected start date: 15/05/2023

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