Job Description
Healthcare Cleaning Operations Manager
Contract: Healthcare
Location: Kent
Hours of work: 37.5
Contract Type: Permanent
If you're passionate about making a difference in the healthcare industry, thrive in a fast-paced environment, and have a proven track record of delivering exceptional results, then we want to hear from you! Join us on this exciting journey and be part of a team that is dedicated to revolutionising healthcare cleaning operations.
Job Description
Are you ready to take charge of a dynamic and vital role in the healthcare industry? We are seeking an enthusiastic and motivated individual to join our team as the Healthcare Cleaning Operations Manager. This is your chance to make a significant impact on the planning, management, development, and financial control of our Healthcare Soft Services.
Your primary objective will be to lead our exceptional soft service team to new heights, surpassing both financial and performance targets. We're not just aiming for success – we're aiming for greatness! With your leadership and expertise, you'll drive productivity, boost profitability, and ensure unparalleled customer satisfaction.
You'll be the driving force behind a culture of service excellence, where customer expectations are not just met but exceeded. Our commitment to delivering on our contractual obligations will be your top priority.
As a key player in our organisation, you'll be responsible for maintaining positive employee relations. By implementing effective communication strategies, training initiatives, and exemplary leadership practices, you'll foster an environment of collaboration and success. Your efforts will ensure that our team members feel supported, motivated, and ready to achieve their full potential.
This is an exceptional opportunity to join a dynamic and forward-thinking organisation that values innovation and continuous improvement. As the Healthcare Cleaning Operations Manager, you'll be at the forefront of shaping the future of our soft services. Your ideas and contributions will be highly valued, and you'll have the autonomy to implement positive changes that drive our success.
Apply now and seize the opportunity to make a lasting impact on our organisation and the lives of countless patients and healthcare professionals. Together, we can achieve greatness!
Key Responsibilities
- To provide direction, guidance and support to all staff within the services and to ensure they are able to carry out their role effectively
- Implementation of the National Cleaning standards 2021
- To create, maintain and enhance effective working relationships with all major stakeholders (colleagues, patients, visitors & Clients Staff) in line with best practice, in order to ensure satisfaction with our service & to demonstrate commitment to our long-term presence with the Trust
- To manage and maintain an effective level of resource to meet service demand while meeting the required financial targets
- To manage and evaluate objectives and targets for the service as outlined in the business plan. To compile and prepare financial plans, budgets and forecasts and service related business cases within specified time frames as per Company policy and procedure
- To ensure that quality monitoring, activity reporting and performance monitoring is fully and properly implemented and maintained as per Company policy and procedure
- Ensure all targets and objectives are met. To minimise KPI Penalties and ensure all tasks are completed within the SLA
Professional and Personal Competencies/Qualifications
- 2 years experience in Healthcare management
- Good general education
- Experience of risk management
- Experience or proven ability in working and leading in teams/own initiative
- Experience of client liaison and negotiation in service sector preferably health service
- Basic Knowledge of the operation of the National Health Service and patient care
- Knowledge of Health & Safety Legislation – minimum Level 3 in H&S
- Ability to communicate both written and verbal to senior management level.
- Ability to plan and effectively execute projects meeting required target dates.
- Ability to solve problems in an effective manner
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739
Job Types: Full-time, Permanent
Work Location: In person
Reference ID: 113746