Job Description
Reporting to: Multi Site / Dual Site / Store Manager
Responsible for:
N/A
Purpose:
To create exceptional drinks, delivering high levels of customer service, whilst maintaining excellent cleaning and hygiene standards
- To effectively maintain best practice within the stockroom, to ensure that all stock is in line with company guidelines.
- To protect stock through an awareness of loss prevention and store compliance with security policies and procedures. Ensure all customers are aware of where and how to pay for their purchases.
- To maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
- To adhere to, complete and submit opening and closing checklists as per company policies and
procedures.
- To ensure deliveries are processed and put away in a timely manner.
- To ensure accidents and incidents are reported and brought to the management teams attention.
Business Behaviours Communication
- To communicate clearly and effectively, both verbally and non-verbally.
- To maintain effective working relationships with colleagues and customers, through timely, effective
communication.
- To remain open minded and responsive to the views of others, demonstrating active listening skills as
appropriate.
- To convey information effectively to all parties, using appropriate language.
- To tackle any disagreement constructively and professionally, working to resolve any conflict in a timely
manner.
- To maintain a professional manner at all times, remaining calm and staying focused on the job at hand.
Flexibility and Adaptability
- To respond positively to change (Within the role, department, store, business, etc).
- To demonstrate an ability to reprioritise tasks, with a focus on achieving the best results.
- To remain open to new ideas, methods and approaches, applying these to the benefit of the business in
all cases.
- To take on new tasks and responsibilities as required (Covering colleagues’ workloads, etc).
- To remain open to new procedures, organisational structures and technology, working to realise the
business benefit at all times.
- To demonstrate an ability to see potential obstacles as opportunities for personal and/or professional
development.
- To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are
met and standards maintained.
Personal Effectiveness
- To maintain personal motivation and focus when under pressure.
- To effectively manage own time and priorities.
- To remain calm, professional and focused, acting as a role model in difficult situations.
- To demonstrate initiative, decisiveness and effective problem solving skills.
- To proactively identify and address skill shortages and personal development areas.
- To act with integrity at all times, communicating honestly, directly and constructively with all internal and
external partners.
Business Understanding
- To demonstrate a genuine enthusiasm for and commitment to the business at all times.
- To demonstrate an interest in the company’s objectives and performance at all times.
- To support the business strategy through effective team working, both with immediate colleagues and
other areas of the business.
- To make suggestions to improve business processes, using best practice and ideas from competitor
activity and industry norms.
- To be loyal to the company and its principals, acting with the best interest of the business in mind at all
times.
Red: 11/11/2021
- To proactively acquire a good understanding of how the different parts of the organisation work together, and where appropriate, to use this knowledge to constructively challenge and improve own and departmental performance.
Job Types: Full-time, Part-time, Permanent
Salary: £7.49-£10.42 per hour
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental pay types:
Application question(s):
- Are you able to work until 2am?
Experience:
- Hospitality: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person