Job Description
This is a full position of 37 hours per week, Monday – Thursday 8.30 – 17.00, Friday 08.30 – 16.30 based in our Head Office in High Wycombe paying £24,000 - £26,000.
About us:
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 3 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
What you will do:
This role forms part of a Front of House team to provide a concierge and customer focused function to the InHealth Group. Based at our Head Office in Loudwater, the emphasis will be on presentation and customer service.
Key Responsibilities
- Meet & greet visitors, offering a professional service to all
- Deal with all incoming calls in a professional and courteous manner, connecting them swiftly and efficiently to the requested recipient or their voicemail
- Maintain the visitor’s log
- Sort and distribute incoming mail/newspapers. Prepare (record and frank) outgoing mail.
- Organise couriers and taxis
- Booking of hospitality as required
- Manage the booking of meeting rooms via Outlook calendar and ensure that meeting rooms are well presented at the beginning of meetings including the provision of consumables as required.
- Monitor and maintain supplies for the kitchen area (including milk delivery)
- Place stationery orders via the on-line procurement system (training given). Delivery and invoice reconciliation
- Maintain a current car registration list for all Head Office staff
- Ensure the Reception area and meeting rooms are organized, clean and tidy at all times (supplies of flip charts are available)
- Fire Warden duties (training given)
- Weekly fire alarm testing
What people see in you:
- Effective client-facing and internal communication skills, including verbal, written and presentation capability
- Detail oriented with a desire to ensure customer satisfaction
- Proven ability to work effectively both independently and in a team-based environment
- Demonstrated willingness to be flexible and adaptable to changing priorities
- Strong multi-tasking and organizational skills
- Strong numerical and analytical skills
- Drive and determination remaining calm under pressure
You have experience of:
- Previous experience of supporting a busy working environment in the delivery of excellent customer service
- Strong working knowledge of Microsoft Office suite of products (excel, word, PowerPoint)
- Dealing with contractors both via the telephone and upon arrival at facility
What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Hybrid and flexible working opportunities
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services
- Smart tech, Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
Job Types: Full-time, Temporary
Contract length: 12 months
Salary: £24,000.00-£26,000.00 per year
Work Location: In person