Job Description
Get ahead this summer on our Bright Futures Intern programme. If you’re looking for the perfect opportunity in a dynamic work environment, where innovation, creativity, and fresh ideas are welcomed, then our intern programme is for you.
You will learn from experts in their field and experience a fantastic culture, all whilst developing your brand and gaining vital skills that will pave the way to a fantastic career.
This internship is within our Personal Lines business supporting our online trading managers in driving up conversions for our insurance products. The focus will be on the day to day running of our websites, ensuring we meet weekly sales targets and provide an excellent customer experience.
Role Requirements
You will gain vast insight into our culture and our business and align that insight with your career ambitions. Successful completion of the summer internship could lead to you being offered a place on our Bright Futures graduate programme after Graduation.
Aside from being one of the world’s longest-standing general insurers providing peace of mind to individuals, families, small businesses, and large corporations, we pride ourselves in bringing together the brightest people from diverse backgrounds.
Being a part of RSA means being part of an inclusive, collaborative, and diverse community that allows people to feel and be their best. Joining us means being part of a company committed to transparency in the way we work. We use responsible business practices that not only span our investments, choice of suppliers and environmental impact, but how we engage with customers and employees.
Responsibilities
In this internship opportunity, we will encourage you to:
- Support our Ecommerce Manager(s) in overseeing the day-to-day performance of Insurance Product websites
- Support the delivery of the Conversion Rate Optimisation (CRO) roadmap
- Manage backlogs to ensure continuous delivery of customer experience improvements
- Work with delivery teams to ensure standards are met in terms of quality and consistency
- Support trading rhythm with the ability to switch focus depending on current performance and priorities
- Have an awareness and understanding of site performance and opportunity areas, and pragmatism to influence change
The Individual
We want your individualism, capability, and ambition to shine through. You will need to have a zest for learning and a willingness to be hands on in the role.
You will need to be a Graduate in your penultimate year of study. The best skills to have to be successful in this internship are:
- Strong and effective communication skills with the ability to build relationships across the business
- An eye for detail, with the ability to collate and analyse data with the use of Excel
- An ability to adapt and proactively react to changing circumstances or requirements
- Practical and process driven, with a “digital-first” mentality.
- Some knowledge or experience of websites, UX and CRO
- A results driven outlook that will support RSA to outperformance
About Us
A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top. RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.
If you require flexibility in when, where, or how you work, we’d love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
Our Values:
Integrity: Be honest, open, and fair. Set high standards. Stand up for what is right. Respect: Be kind. See diversity as a strength. Be inclusive and collaborate.
Customer Driven: Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence: Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.
Generosity: Help others. Protect the environment. Make our communities more resilient.
Job Reference: UK000587