Job Description
Operations Coordinator (Neurodevelopmental Team).
ProblemShared is an online platform designed to provide individuals with better access to mental health services. The Neurodevelopmental (ND) Team works with referring partners to facilitate Autism and ADHD assessments, as well as ongoing support for individuals with a positive diagnosis through a range of post-diagnostic services. The ND Team is looking for an Operations Coordinator to provide support to ensure the smooth running of the ND Service, providing specific support to the Medication service.
This role would suit a proactive individual with experience in providing administrative support in a busy team environment. Prior experience working with client with mental health needs and/or in a prescribing setting would be beneficial, although not essential.
Overall responsibilities will include:
Team administration
- Supporting the Operations Manager to ensure the smooth and efficient flow of ND clients through their ProblemShared journey.
- Ensuring client records are maintained with up to information.
- Accurately recording client actions to allow for precise reporting.
- Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.
- Liaising with GPs so ensure the relevant flow of information.
Client support
- Enrolling new clients into ProblemShared’s ND pathway
- Co-ordinating and providing welcome meetings for all new clients enrolled for each partnership.
- Booking in clinical sessions and ensuring clients are clear on what to expect, when their appointments will take place and how to access the session.
- Ensuring clients receive their pre-assessment packs and appointment information at least 10 days before the assessment and that sessions are booked into the system.
- Liaising with clients to action any changes to appointments and diary management.
- Ensuring reports are completed on time, formulated and professionally presented, quality checked and sent on to service users within agreed KPI’s.
Practitioner support
- Becoming the first point of contact for any practitioner enquiries.
- Managing practitioner availability to ensure clients can access the Medication service in a timely manner
- Monitoring availability and volume of assessments to flag utilisation concerns in good time.
Salary: £28,000-30,000
Interested in this role?
***Please submit a one page cover letter addressing how your experience to date makes you a good fit for this role, also what has motivated you to apply. Please note, applications without a cover letter will not be considered.***
We will review applications on a rolling basis and may close this advert when we have found a suitable number of interviewees.
Job Type: Full-time
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Private medical insurance
- Work from home
Schedule:
Application question(s):
- Please tell us a bit about yourself and why you feel you would be a good fit for this role. Please note: applications without a response will not be considered.
Work Location: Remote