Job Description
Bender UK is part of the Bender Group, a global, family run company with over 1,200 employees across the globe and has a reputation for leading innovation in the design and manufacture of electrical safety products.
Our Service Sales department has a vacancy for a Commercial Coordinator within the Service Sales team to work with customers new and existing to develop and retain service contracts of Bender UK equipment in over 400 hospitals across the UK.
The Commercial Coordinator is responsible for renewals and tenders:
Renewals:
- Responsible for the timely production and distribution of accurate service contract renewal offers to our customers.
- Contacting customers prior to renewal to discuss requirements, establish if there is any additional equipment and upselling any additional services as a result.
- Negotiating with suppliers and sub-contractors to improve pricing and terms of business
- Effectively managing sales and margins to achieve/exceed contract profitability
- Attend contract review meetings with Coordinators to sustain strong relationships, ensure the contract is being implemented and managed effectively to retain business.
- Collating all documentation, completing all necessary questions within the renewal and responding to any questions raised through the renewal process. Attending any meetings as required
Tenders:
- Prepare and submit tender proposals in accordance to tender specification/deadlines, arrange site surveys where necessary, setting up the account on SF, setting up the agreement, obtaining asset lists.
- Reviewing the specification and ensuring we can adhere to requirements.
- Negotiating with sub-contractors to improve pricing and terms of business.
- Collating all documentation, completing all necessary questions within the tender and responding to any questions raised through the tender process. Attending any meetings as required.
Other Duties:
· Review new installations on the CRM system and liaise with project team
· Prepare quotes for Sales Managers and internal sales
· Contacting customers post installation regarding new service contracts and additions to existing service contracts
· Develop and maintain customers and supplier relationships to ensure commercial opportunities are developed
· Answering and resolving customer queries that arise
· Preparing customer documentation, setting up contracts, generating quotations, order processing, raising PO’s and associated administrative requirements
· Communicating daily with project team and sales managers
· Contributing to social media and marketing initiatives for the service department.
· Handling incoming enquiries from customers and Bender medical sales team
· Negotiate financial terms of the contract and liaising with internal Finance team
· Amendments to any established contracts including uplifts
Person profile:
The ideal candidate will have sales experience in a similar environment and exceptional customer service skills. They will be proactive, have excellent administrative and organisational skills, be able to organise and prioritise their own workload. They will also be keen to promote cross functional working and demonstrate a one team approach.
Computer literacy is a must, and knowledge of using CRM systems, such as Salesforce or similar, would be beneficial.
In addition to a competitive salary Bender UK offers the following benefits:
- Company Pension scheme after 6 month qualifying period
- BUPA private medical insurance after 12 months
- Annual bonus
- Employee rewards scheme
- Salary Sacrifice Schemes
- Death-in-service benefit
- Employee Assistance Scheme
- 25 days holiday plus Bank Holidays
This is an exciting opportunity to be a part of the growing team at Bender UK, while working for a thriving, global, family-owned company which is an expert in electrical safety.
If you feel you fit the bill, click to apply now.
Bender UK is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law
Bender UK is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. Our full privacy policy can be found on our company website
Strictly no agencies
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
Ability to commute/relocate:
- Ulverston: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Salesforce: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Ulverston
Application deadline: 09/06/2023
Expected start date: 03/07/2023