Company Description:
J. Barbour & Sons Ltd founded in 1894 is a British lifestyle brand, home to the iconic wax jacket we design, manufacture and market stylish functional clothing and footwear for men, women and children inspired by the unique values of the British countryside. We are the proud holder of Royal warrants, and remain true to our core values as a fifth-generation family business. Barbour is sold in over 40 countries worldwide, including Europe, the US and Japan but we have our headquarters and roots firmly located in the North East of England.
Position Overview:
We have an exciting opportunity for a Supervisor to join the Barbour team based at our Braintree Store on a 28-hour permanent contract. As Store Supervisor you will assist the Store Deputy and Manager with day-to-day duties, overseeing staff and set the tone of the sales floor, ensuring there is a customer focus. As an integral member of the team, you will help to maximise store productivity and profitability, as well as providing guidance and assisting with staff development. The ideal candidate will lead by example and act an advocate for the team, creating a sales and service focused environment, and ensure all customers receive world class customer service.
Essential Duties and Responsibilities:
- Asist with running the store on a daily basis, in support of Store and Deputy Manager, to ensure all staff are performing to the expected standard.
- Managing performance and dealing with staff issues.
- Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks.
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Delegating tasks to employees.
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Supervising employees and providing additional training and coaching when needed.
- Handling customer complaints and resolving issues that employees are not authorised to handle on their own.
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Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment.
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Motivating employees to perform well.
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Providing a safe and clean work environment.
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Maintaining strong communication with management, keeping confidential matters, and ensuring feedback is given to help aid the smooth running of the store.
Skills and Experience:
- Experience of retail experience, preferably in a fast-paced, high turnover, environment.
- Strong Minded with an authoritative nature.
- A great leader, leading by example on a daily basis.
- Ability to deal with customer disputes, as well as compliments, not afraid of confrontation.
- Capable of working under pressure.
- Ability to foster teamwork and keep morale high.
- Attention to small details.
- Ability to help educate and assist with the growth of others.
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Flexibility on working hours is essential.
Benefits:
- Staff discount
- Staff Uniform
- Life Insurance
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Healthcare cash plan
- 25 days holiday as standard increasing with length of service plus bank holidays