Job Description
We treat our people like family and our guests like royalty!
Join our vibrant team at Novotel London Stansted and become our next Receptionist. We are seeking a dynamic individual with fantastic customer service skills to provide an exceptional experience for our guests. As a busy 4* airport hotel, we are known for our outstanding hospitality and commitment to creating memorable stays.
You will be responsible for:
Greeting and welcoming all our guests and visitors to the hotel
Handling check-ins and check-outs and guest enquiries.
Managing reservations, ensuring accuracy and attention to detail.
Providing information about hotel facilities, services and the local area.
Collaborating with other departments.
We are looking for:
Excellent interpersonal and communication skills.
Previous experience in a customer facing role is preferred as you must be confident interacting with the public.
Flexibility to work shifts, including weekends and public holidays.
Confident PC skills, including MS Office. Experience using OPERA is advantageous.
We offer:
Staff accommodation available at £276 per month inclusive of meals and utilities.
Free use of the hotel gym to help you stay fit and healthy.
Career development and training opportunities to progress your career in hospitality.
Discounted stays across all our hotels both with Arora and Accor.
Free meals on duty even if you don't live in.
A variety of engagement activities throughout the year.
If you are passionate about delivering exceptional customer service and thrive in a busy, upbeat environment, we want to hear from you!
You must be legally entitled to work in the UK.
Job Types: Full-time, Permanent
Salary: £21,840.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site gym
- On-site parking
- Referral programme
- Sick pay
Schedule:
Work Location: In person
Reference ID: NLS/FO