Job Introduction
If you have a passion for customer service, and a keenness to learn about our libraries, we would like to hear from you!
The modern library is more than an opportunity to borrow a free book. We are open to all members of the community who visit our libraries with a wide range of needs, such as getting online, job-seeking, health and well-being, and national and local information. We also work in partnership with a number of different organisations, some based in our buildings and others visiting to hold sessions.
As a Library Assistant, your duties will include staffing the customer counter, answering a wide range of enquiries, and maintaining our service provision. You will perform routine tasks, such as answering phone calls, issuing items to customers, cash handling, and organising files. You will also be required to support library events, such as children’s events over the summer, and weekly events, such as Rhymetimes and Storytimes.
The key to the Library Assistant role is being able to signpost people to what they are seeking. Knowledge and experience of working in a library is not essential as full training will be provided. The ability to be flexible is essential, as you will be required to work at other libraries in East Sussex, for which travel costs from your base are covered.
We are looking for candidates who:
- Have good customer service and communication skills
- Have ICT skills and an interest in further development
- Work well in a team
- Are self-motivated
- Can undertake manual handling tasks
- Are willing to learn and undertake training as required
Work rota:
Week 1: Tuesday 10am – 4pm, Wednesday 1pm – 5pm, Thursday 1pm – 6pm, Friday 1pm – 5pm
Week 2: Tuesday 10am – 4pm, Wednesday 1pm – 5pm, Thursday 1pm – 6pm, Friday 1pm – 5pm, Saturday 9.30am – 5pm
When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests.
In-person interviews will be held at Bexhill Library. For an informal discussion, please contact please contact Hayley Kent, Library Manager, on 01424 724514.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
For work that makes a difference.
Additional Information
Your starting salary will be pro rata if the above position is part-time or term-time only.
Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.
Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.
Company Information
East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.
Package Description