Job Description
About Us
PurpleUC specialises in hosted Cloud IP telephony and Internet connectivity.
It is part of the Purple Matrix Group of companies, a Tier 1 Microsoft CSP and Gold Partner, bringing together experience in both telephony and IT, making it extremely well placed to successfully deliver VoIP solutions.
We are a small, friendly and supportive team, operating in a professional but relaxed atmosphere.
Summary
We are looking for a new addition to our support team, specifically in a helpdesk and project support role. This opportunity is ideal for an individual with a strong technical interest and a can-do attitude, who is eager to expand their knowledge in the field of VoIP and grow alongside our dedicated team. We are offering this as a hybrid working role, subject to probation.
Responsibilities
- Handling customer support tickets, addressing 1st / 2nd line support issues.
- Managing customer telephone calls and email correspondence.
- Assisting with hosted telephony and VoIP projects.
- Maintaining and updating documentation.
- Collaborating with suppliers.
Experience Required
- At least one previous position in a technical role of some kind.
- Practical experience with laptops, desktops and peripherals.
- Some client/customer facing experience.
- IT literacy and a keen interest in all things technical.
Experience Preferred
- Previous employment in an IT support or telecoms environment.
- Familiarity with ticketing systems.
- Working knowledge of Windows and Mac OS.
- Basic understanding of Linux.
- Experience with Swyx, 3CX, Gamma Horizon, Yeastar, 8x8, Asterisk.
- Understanding of TCP/IP networks, routers, firewalls, and related components.
General and Personal Skills
- Excellent grasp of English and Maths.
- Excellent communication and telephone skills.
- Strong organisational skills.
- Excellent problem-solving abilities.
- Ability to handle multiple tasks and work independently.
- Customer care and service delivery mindset.
- Professional, reliable, punctual and enthusiastic.
- Inherent passion for technology.
- Conscientious, with excellent attention to detail.
Working Week
Monday to Friday, 09:00 – 17:30 (37.5 hpw) Note: This role can require occasional work outside of normal office hours, both in the evening and at weekends.
Locations
- Micawber Wharf, 17 Micawber Street, London, N1 7TB
- Airport House, Purley Way, Croydon, CR0 0XZ.
- Hybrid working from home.
Job Type: Full-time
Salary: £22,000.00-£25,000.00 per year
Schedule:
Supplemental pay types:
Education:
- GCSE or equivalent (required)
Experience:
- Technical support (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London, N1 7TB
Expected start date: 12/06/2023