Job Description
JOB DESCRIPTION
Job Title: Network Operations Advisor
Reports to: Operations Manager
Department: Operations
Hours of work: 09.00am – 17.30pm Monday to Friday
SUMMARY
We have an exciting opportunity for a reliable and motivated individual to join our young and dynamic team.
Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the
UK. We pride ourselves on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.
The underlying objective of the Service Relations role is to support our channel partners across the UK to service and administrate the telephony solutions connected via Zest4. The role is centred around working on our busy Service Desk, answering telephone calls, emails and working with internal and external portals. The successful candidate must have excellent communication skills and be confident talking to a wide variety of
Partners, Customers and Suppliers.
This position would suit an enthusiastic and organised person who is looking for a varied role with a real ability to progress within a growing and exciting business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.
ABOUT ZEST 4
Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions.
Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an
O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.
Based in Cheshire, the company operates through traditional mobile dealers and channel partners, building on our vast experience of the mobile billing arena. The team has expanded the product set whilst maintaining the same ethos of service being the core of their offer.
Key skills include:
- Excellent Communication Skills
- Excellent organisational Skills
- Problem solving skills
- Ability to work under pressure to prioritise responsibilities
- Ability to learn and adapt to new systems, platforms and processes
- Ability to work to deadlines
- Comfortable with Microsoft Office products such as Excel and Outlook
OBJECTIVES/RESPONSIBILITIES
- Liaise with Zest4 partners and customers via email, telephone and our customer portals
- Provision new business on our various network platfoms
- Management of in-life changes with various networks
- Management of tasks within our own Self-Serve Portal
- First and second line billing queries
- Accurately enter order details onto network systems and onto the Zest4 bespoke billing platform
- Develop a good working knowledge of all products sold by Zest4
- Perform Customer and Partner service tasks and support this team.
- Work within other teams and on various projects where required
KNOWLEDGE / SKILLS / EXPERIENCE
All training will be provided. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in
Microsoft Excel and Outlook.
WORKING LOCATION/ENVIRONMENT
No special requirements. The Individual will be based at Zest4 offices at 50 Alderley Road, Wilmslow, Cheshire,
SK9 1NY, and will be required to work normal office hours 09.00am - 17.30pm Monday - Friday.
Some out of hours work may be required occasionally.
Home working available on request
Please submit CV and covering letter to Dave Egerton- [email protected]
Job Types: Full-time, Permanent
Salary: £20,000.00-£21,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Transport links
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Wilmslow: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Zest4OpsNOA