Overview:
Newtownabbey Toyota
42 Hours a week; Monday- Friday 08:00-17:30; plus alternate Saturday’s on a Rota (09:00-13:00)
£26,000- £28,000 plus bonus up to £4,800
Charles Hust Newtownabbey Toyota is recruiting for a dedicated Service Advisor to join our Aftersales Team which consists of a team Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.
As a Service Advisor at Toyota, you will benefit from continuous training opportunities through our in-house brand developments. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
-
Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
-
Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
-
Managing a high-volume of customers daily as well as telephone calls and online booking queries
-
Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
-
Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications:
Whether you're an experienced Service Advisor or completely new to the role, we would love to hear from you!
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
About us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package.
This includes competitive basic salaries plus;
Competitive salaries with clear pay scales in place as you develop-
Generous annual leave allowance that increases with length of service
-
Eligibility to join one of our colleague car plans and cycle to work scheme
-
Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
-
Critical illness cover after 2 years plus life assurance and free will writing service
-
Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
-
Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.