Job Description
The Gastroenterology Endoscopy Office are looking for an Administrative Assistant on a full-time fixed contract basis.
This is an extremely busy department responsible for booking of all the gastroenterology procedures.
Your main responsibilities will be ensuring all patients are booked within target dates, answering the telephone and dealing with all inquiries ensuring that all patient notes are available.
We offer you the opportunity to work in a friendly environment with our full support, in-house training opportunities and the chance to enhance your administrative skills.
The hours of work are 9am to 5pm Monday to Friday. You will be required to think on your feet and be able to use your own initiative.
To answer telephone queries from patients, GPs, clinicians and other members of staff and take action or escalate to Endoscopy Admin Manager when required.
Using Trust systems to update patients to the appropriate waiting list for endoscopy procedures. Maintain databases and spreadsheets that support the clinical services and aid capacity planning of the Endoscopy theatre schedules.
Ensure Gastro Email Inbox is reviewed and actioned accordingly
The post holder will be responsible for ensuring capacity within theatres is maximised by rescheduling cancelled patients and refilling slots with suitable patients, prioritising within the patient pathways.
Liaise with Endoscopy nurses, clinicians and GPs to provide a good quality patient service
Ensure patient records and theatre schedules are available for endoscopy appointments.
Assist with the ordering and maintenance of stationery supplies.
To maintain strict confidentiality at all times in relation to any information which may be in connection with patients attending for appointments.
To provide clerical cover across the Directorate as required.
To be flexible to the needs of the Trust and undertake any appropriate administrative duties
The role requires you to have a current right to work in the UK, which enables you to undertake the role without need of sponsorship. Under current UK immigration rules this role is not eligible for sponsorship and it is not possible for the Trust to sponsor applicants for a visa for this role.
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more aboutliving and working the beautiful historic city of Bath, learn about ourextensive package of staff benefits, and read about how we’re providing healthcare fit for the future withthe landmark Dyson Cancer Centreand ourpassion for research.
Please find attached to the vacancy a detailed person specification and job description for further information about this role.