Job Description
Copper Delivery Manager
Location: Brentwood or Risby
Permanent
Smart City Recruiters Ltd are looking for a Copper Delivery Manager to head up the South East area to be part of our clients Service Delivery team in their Brentwood or Risby office.
As the Copper Delivery Manager you will be responsible coordinating the performance and development of your team whilst ensuring a ‘First Class Service’ delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. The department also provide day-to-day support to Project Managers, Site Agents including Development and Training where necessary.
You will be expected to perform technical tasks, such as troubleshooting technical issues, and perform administrative tasks which includes managing team performance as you will be the key focal point for your team by providing them assistance and advice. You must have a solid background within the Openreach copper network for customer installation (SI / MI / NLP)
The role & responsibilities:
· Ensuring all of our copper provisioning and self-install engineers are fully utilised at all times.
· Reviewing non-compliance issues with engineers as required.
· Completing regular post-completion audits of work.
· Assisting with customer complaints and investigations.
· Assisting with daily jeopardy management of the work stack as required.
· Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met.
· Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover.
· Ensuring that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary.
· Ensuring our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz.
· Completing tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use.
What our client needs from you:
· Expert knowledge of the Openreach Network is essential alongside Copper Installation.
· Excellent level of attention to detail.
· High performance and results orientated.
· Strong communication and training skills.
· The ability to work under pressure, meeting internal and external deadlines.
· Ability to build rapport with the field team quickly.
· Strong computer/tablet skills.
· Ability to liaise with senior management, to present continual issues and provide solutions.
Job Type: Full-time
Salary: £45,000.00-£50,000.00 per year
Ability to commute/relocate:
- Risby: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: SCR-CDM-SCR