Job Description
Nights Team Member
Location: Holiday Inn, Ellesmere Port
Contract: 40 Hour Contract
Salary: £23,088 per annum
What you’ll be doing!
As a Front of House Nights Team Member, you’ll play a vital role within the hotel, a key team member supporting all departments where necessary, ensuring the comfort, relaxation and safety of all our guests throughout the night. You’ll be full of smiles, welcoming, friendly and professional with a great personality. Every night is never the same!
The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you’ll be empowered to make things right. You will take pride in your hotel and strive to deliver a fantastic guest experience every time.
You will work between the front desk duties of reception, audits and security as well as maintaining cleanliness of the hotel. You may also be trained as a Duty Manager, therefore taking responsibility for the Hotel through the night.
Who you’ll be working for!
Founded in 1995 Centre Island is a people focused company who value their employees as their greatest asset. Our Ellesmere Port Holiday Inn stands proudly on the banks of the Shropshire Union canal located on our very own island surrounded by lock gates, bridges and canals. Our hotel is only eight miles from Chester's historic city centre. Easy motorway access puts Liverpool and Manchester less than 30 minutes' drive away.
Our hotel has 83 rooms providing a simple yet modern service. That’s where you come in! At the Holiday Inn we look for people who are welcoming, optimistic, and fun and smart; people who can focus on providing a proactive and personal service that brings smiles to our guests faces.
Our Values
At Centre Island we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
· Act with INTEGRITY and CARE
· ENGAGED with customers and colleagues alike
· Have PASSION and take OWNERSHIP in everything they do
· Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days Holiday pro rated increasing to 33 days after your 5th year of Service
· Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
· In house rewards and recognition program
· Long Service Awards…
· Gym Membership
· Uniform provided
· Career progression opportunities
Job Profile
Main Duties and Responsibilities:
1. Delivering great Guest Service including late night/early arrivals.
2. Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
3. Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
4. Finalising all payments due and balancing the day’s finances.
5. Guaranteeing our metrics are achieved by working with the company standards.
6. Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
7. Work in line with the premises licence to serve guests beverages in our open lobby
8. Completing the successful running of the Night Audit.
9. Plan and prepare a detailed hand over for the new day ahead.
10. Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.
This list is not exhaustive, and additional duties and responsibilities may be required
Job Type: Full-time
Salary: £23,088.00 per year
Benefits:
- Company events
- Employee discount
- Gym membership
- On-site parking
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Night shift
- Weekend availability
Work Location: In person
Reference ID: Nights Team Member