Job Description
Customer Service Representative Premium Support with Russian/ Ukrainian Language and English - Poole
What we offer you as a Customer Service Representative/ Advisor
- Office-based at our fantastic centre located between Bournemouth and Poole.
- Permanent Contract of Employment
- Salary: £23,909.54 per annum and an opportunity to earn an additional £1066.67 annual performance-based bonus.
- £500 joining bonus as a thank-you for joining Conduent!*
- Guaranteed 40 hours per week – 7:30 to 16:00 Sunday – Thursday. 1 in 4 Fridays and Saturdays worked on a rotation basis between 9:00 17:30.
- Full training – you just to be tech savvy and our trainers will do the rest!
During your working day you will;
- Provide Inbound customer service in Russian/ Ukrainian via Phone, Chat and Email around Android apps and hardware, mobile/desktop, payments, cloud storage, accounts, and other end user issues.
- Work on our clients’ modern systems, databases and applications with access to exciting new technology from this leading global technology brand.
- You will have continuous support from our teams of Expert Agents dedicated to help you at any point during your working day.
What we are looking for:
Technical Knowledge
- Knowledge of Android OS and/or iOS
- Knowledge and experience using Cloud storage services is desirable
Communication & Customer Support
- Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions and who thrives in a team environment
- Excellent verbal, written, grammar and interpersonal communication skills in Russian/ Ukrainian & English
- Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem solving and educating others
Why join us on Customer Service?
- Excellent inductions, paid training and ‘on the job’ support, all you need is to be PC literate.
- Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders, Trainers and Quality Coaches! In the last year 100% of our promotional roles were filled internally – Your opportunities are endless!
- We have a truly international workforces and are very proud of our engaging workplace.
The extras!
- 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
- It’s never too early to start saving for the future with an automatic workplace pension
- Life Insurance, Dental Benefits scheme and Free Eye Tests.
- We take well-being seriously, so you have an Employee Assistance Programme available to you and your immediate family members 24/7.
- Lots of internal promotion opportunities, Apprenticeship Programmes and free access to our global Learning@Conduent platform.
- It’s not all about work! We have a dedicated social committee with a huge variety of activities including; Hiking club, 5 aside football team, charitable initiatives, yoga, language learning and many more.
- Know someone who is looking for a job? You can earn an additional £1500 for every person you refer that joins Conduent!*
If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent!
Join us as a Customer Service Representative / Advisor Premium Support at Conduent call centre in Poole.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary: From £23,909.54 per year
Benefits:
- Flexitime
- Language training provided
- Referral programme
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: In person