Job Description
Job Location Academy Training Ground BR3 1NZ
Contract Type Casual
Salary/ ROP Competitive
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than a century of proud history. Spread across three different sites – our London office, Selhurst Park stadium and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.
We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
Crystal Palace Football Club Academy are looking for a detail orientated and personable weekend receptionist to join our presentation team. You will be the first point of contact for our academy and be responsible for meet and greeting people who visit the academy, coordinating front desk activities, including match day responsibilities and answering phone calls and general administrative support.
Responsibilities:
- Receiving visitors, scouts, agents, coaches and teams at the front desk by greeting, welcoming, directing and announcing them appropriately
- Give out passes to the relevant people and make sure that they are returned
- Make sure that everyone signs in and out daily
- Preparing appropriate documentation and information for match day co-ordinator and security
- Cooperate with security and match day co-ordinators
- Answering incoming phone calls
- Receiving and sorting daily mail
- Ensuring reception area is tidy and presentable, with all necessary stationary
- Provide basic and accurate information in-person and via phone/email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges etc.)
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Hands on experience with office equipment (copy machines, printers, franking machines)
- Excellent written and verbal communication skills
- Multitasking and time-management skills with the ability to prioritise tasks
- Proficient in Microsoft Office Suite
- Professional and presentable
- Able to be resourceful and proactive when issues arise
- Customer Service experience
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustments
If you require disability-related adjustments during the recruitment process, please contact [email protected]. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be subject to any relevant security checks as required.
Job Type: Temporary
Schedule:
Work Location: In person