Job Description
Job Title: Account Manager - Football (Grassroots Focus)
Department: Account Management Team
Responsible to: Sales Manager and Sales Director
Job Purpose: Football (Grassroots Focus)
Location: Kitlocker.com, 6 & 8 Stevenson Way, Sheffield, S9 3WZ
Salary: £22k+ depending on experience plus benefits package.
The Details:
This position will require a customer-focused Account Manager responsible for delivering against KPI’s, commercial targets and delivering propositions in line with brand guidelines and company objectives.
The Account Manager will be responsible for maintaining and developing our client base by utilising high-level sales and account management skills with a view to building a portfolio of customers across the teamsports sectors, with a grassroots football category focus. The Account Manager will join a growing sales team of 15 members.
It is imperative that the Account Managers have good communication skills, a desire to learn and to be interactive and supportive within a vibrant, agile and growing Customer Team. Aptitude to develop a commercial mind-set and knowledge of sports is desirable, and an enthusiasm for relationships and commitment to personal development is key.
The Brand:
Kitlocker.com is an independent reseller of branded goods and apparel. While the company is an independent business, it maintains strategic relationships with the brands in its portfolio (Nike, Adidas, Castore, Umbro, Puma etc) and whilst all business generated should enhance the company’s commercial footprint, it should always be brand-enhancing and complementary to the brand partner. Understanding and operating within brand policies and procedures always.
Strategic
- Ensure understanding and correct implementation of the Go to Market Plan, assisting with frequent assessment and revision of tactics and activities.
- Identify opportunities for growth with your category focus by providing customer product feedback and insights to assist with planning.
- Be a champion for Customer feedback for product and service, ensuring the best possible brand representation.
- Full 360 understanding of the Kitlocker Strategic Plan.
- Maintain consistency with Kitlocker company values.
Sales & Sale Support
- Actively seek to generate new relationships and opportunities for incremental growth.
- Master all channels of Customer communication, such as online chat, phone and email.
- Responsible for delivery of incremental sales and execution of category initiatives to meet agreed KPI’s weighted to personal performance.
- Ensure customer experiences are consistent with the business priorities and deliver against key category objectives.
Account Management
- Be an effective communicator, managing customer expectations in a clear, concise and professional manner.
- Engage in regular transparent interactions with the customer to deliver updates that are gathered from information sources within the company and/or the brand.
- Develop a disciplined time management mind-set in working with a high volume of customer accounts to maximise revenue opportunities.
- Be insightful, understanding the customer needs and suggest appropriate brand, product and service solutions.
- Work within processes and collaboratively with all internal stakeholders to provide the best possible service and timely fulfilment of customer orders and requests.
- Develop impactful and long-lasting relationships with a client list of accounts to maximise relationships and revenue opportunities
- Ensure in-depth knowledge across a wide range of brands and categories to ensure we provide the highest level of brand and product expertise with a view to grow specialist category knowledge and enhance analytical mind-set.
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Work from home
Schedule:
Supplemental pay types:
Education:
- Diploma of Higher Education (preferred)
Experience:
- Account management: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: In person
Application deadline: 05/06/2023
Reference ID: Account Manager