Job Description
Platform Station Host
Banbury
Chiltern Railways is part of the Arriva group, one of the leading providers of passenger transport in Europe. Chiltern Railways operates commuter/regional rail passenger services from its Central London terminus at London Marylebone along the M40 corridor to destinations in Buckinghamshire, Oxfordshire and Warwickshire, as well as long-distance services to the West Midlands along two routes.
We are looking for a Platform Station Host to be responsible for the provision of a proactive customer focused information service and a high quality of customer services for Chiltern customers. Ensure safe operation of the station and train dispatching duties. Responsible for providing a clean, well-maintained and welcoming environment for all station customers.
To ensure that job specific activities do not introduce unacceptable business and safety risks to any aspect of the Company’s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.
Role Responsibilities:
- Provide help and assistance to all customers
- Ensure that engines are started and basic cab preparation is carried out for units that have been berthed in the station for more than 20mins
- To ensure that trains are dispatched safely and promptly in accordance with local instructions, giving special attention to the items below
- Passengers to be made aware that their train is ready to depart by use of the dispatcher’s whistle
- To ensure the safety of all customers by the implementation of emergency measures in respect of inclement weather conditions in accordance with local instructions
- To attend staff briefings as directed by the Senior Station Manager
- To secure the station once all passengers from late night trains (including L.U.L.) have left the premises and re-open at the prescribed time in the morning
- To supervise the activities of contractor’s overnight and ensure all visitors sign in and out
Person Specification:
- Able to communicate clearly and concisely to produce written reports of incidents
- Able to verbally communicate operational and safety messages clearly and concisely using radio communications and tannoy’s
- Remains calm under pressure of emergency or unexpected situations
- Flexible approach to working conditions and changing working environment
- High Level of attention to detail
- Able to attend a changing shift pattern
- Previous experience of working within a customer facing environment
- IT literate
- Good interpersonal skills
- Able to arrive on time to work when no public transport is available
At Chiltern , we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include:
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Job Types: Full-time, Permanent
Salary: £27,873.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Banbury: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
Work Location: In person