Job Description
We are looking for a welcoming and guest focused Receptionist to join our ultra-professional front of house team. As one of the first points of contact in the hotel, it is essential that our guests are wowed by a smooth check in, useful information and a knowledgeable team who are on hand 24 hours a day. We want anyone staying with us to feel right at home and looked after from the minute they are greeted at the door.
Previous experience of working on a hotel reception and using a well-known booking system is essential for this role, as are excellent communication and organisation skills and a friendly, helpful nature (and comfortable shoes!)
This role has lots of potential for professional development within a big team, and we are always looking to reward passion, initiative and those who go the extra mile for our guests.
Please be aware that this is a permanent, full-time role and involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm) and a night shift (11pm - 7:30am) on a rotation basis.
About Us
The Grove is a family owned hotel group. We are a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.
Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Why join us?
Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:
- The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
- A staff canteen with a free meal during your shift
- A subsidised shuttle bus from Watford town centre
- Generous discounts for you and your family/friends on stays with the hotel
- Subsidised staff accommodation (if required)
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Watford WD17 3NL: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Reception: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person