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Jump

Programme Support Officer

Id Job: 3172314

🏒 On-site
πŸ’Ό Jump
πŸ“ London, England
πŸ•’ 1 day ago
πŸ’° 23000 GBP ANNUAL

Job Description

Job Title: Programme Support Officer

Reports to: Senior Programmes Manager

To be considered, please email your CV and cover letter explaining why you want the job and how you meet the criteria above, to [email protected] by 7th June 2023.

Please note your application will not be considered without a cover letter.

Jump is the UK’s leading provider of engagement programmes for sustainability and our mission is to empower & motivate people to take action for a sustainable future. We believe people have the power to build a better world and so we’re all about driving positive behaviour change, from energy saving in the workplace, to minimising waste sustainable travel. Ourclients include NHS Trusts, universities, companies and local authorities. With more than 70,000 active users, our innovative programmes have won many awards, and our ambitious, friendly team is growing.

Working at Jump is interesting, exciting and not without its share of challenges. It’s a can-do culture – you need to be solutions-oriented with a positive approach to work.

Your Role in Our Mission:

We are looking for someone to join the programme delivery team as Programme Support Officer starting in July 2023. They’ll be the first point of contact for our end users and will manage our customer support and process for rewarding monthly members. They’ll also coordinate our Insight Series – a webinar series which happens every other month focusing on a different sustainability topic featuring guest speakers. They’ll also contribute to the programme delivery more broadly, developing ideas to enhance our product, taking notes in client meetings, and building and updating platforms using our Content Management System.

The successful candidate will be someone who is good managing and following processes accurately and can quickly learn about our product. They’ll be self-motivated, able to work independently on projects and take initiative to suggest and see through improvements to our working processes, product and customer experience. The successful candidate will ideally have experience working in a customer service role and have a personal interest and commitment to environmental sustainability.

Over the next few years, we are looking to grow and so there are likely to be opportunities to progress into other roles in the company.

Key Responsibilities

Essential Attributes

Our offer to you:

Job type: Full-time, Permanent

Starting salary: £23,000 per annum

Holiday: 22 days per annum (increasing by one day each year, up to maximum of 30)

Probationary period: 3 months

Hybrid working: 50:50 working from home (1 office day a week if based over 50 miles from the office in Clapham, London)

Additional benefits:

Jump into your career:

At Jump, we value Empathy, Impact, Innovation, Fun, Collaboration, and Entrepreneurial Spirit – but most of all we want you to feel comfortable being yourself. We are committed to creating an inclusive culture which truly embraces diversity because it sparks creativity and innovation.

We welcome applications from all people regardless of background, identity and/or belief. We particularly encourage applications from disabled and/or BAME (black, Asian and minority ethnic) candidates, as these groups are under-represented throughout the technology and sustainability industry.

We also recognise that we’re not perfect. So, if there’s anything about our recruitment process that could be adapted or adjusted to improve it then please let us know.

Join our community and help us empower & motivate people to take action for a sustainable future.

How to apply

To be considered, please email your CV and cover letter explaining why you want the job and how you meet the criteria above, to [email protected] by 7th June 2023.

Please note your application won’t be considered without a cover letter.

Job Type: Full-time

Salary: From £23,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Work Location: Hybrid remote in London, SW2 5UA

Application deadline: 07/06/2023

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