Job Description
Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcare’s Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care.
The post holder will join as a senior member of the Service Delivery team and will work closely with clinical practitioners and act as an escalation point for Application Support Specialists to co-ordinate the on-going support & implementation of the trust’s clinical IT applications to deliver maximum benefits for our patients and colleagues.
To support the efficient administration of the clinical and business applications throughout the Trust.
To support project implementation of trust applications both current and new.
To lead on application implementation for a range of applications.
To troubleshoot and resolve Help Desk calls in a timely manner and in line with Trust standards and service levels in relation to application incidents.
To ensure that the service level agreements are maintained with respect to supported applications.
To help ensure high availability, security and usability of clinical applications.
Leads on specialist applications.
To ensure documentation is of a high standard when handing over applications and new processes to business as usual teams.
To maximise availability of the applications by providing pro-active support and a rapid response when problems arise.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
The way we relate to each other, the way that we do our work needs to be reflective of our Trust’s values. We all, regardless of role or seniority have an obligation to make sure that we live by our values.
Our values are:
- Patients First
- Safe & High quality Care
- Responsibility & Accountability
- Respect
- Everyone’s contribution counts
- To demonstrate our core values and behaviours
To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the trust. This means demonstrating a consistent leadership style which (a) engages, enables and empowers others (b) uses coaching to promote ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.