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Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Salary: Up to £45,000 DoE
Location: Sheffield with Hybrid Working
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Key Responsibilities :

• Apply your knowledge of CRM to help the business define better stories.
• Work with stakeholders at all levels of the business: Agents, Managers, PM through to Directors.
• Improve your soft skills as you interact with many parts of the business.
• Focus on solving problems through innovation and careful thought.
• Work closely with Developers and QA on delivering valuable working software.
• Help stakeholders break down work, through story mapping.
• Work with JIRA and the Atlassian tool chain.
• Contribute to the development of the business’ technology platform.
• Be involved in the delivery of multiple projects to various business streams.
• Gain extensive experience on different products and services offered.
• Own and enhance current business analyst processes with the Head of Software.
• Groom the BAU backlog and ensure the work is coming into the teams in the right format.
• Producing reports on findings and presenting to groups when necessary.

• Experience gathering requirements and defining development work items is required.
• Experience working as a Product Owner, Product Manager or Business Analyst is desirable.
• Experience of Story Mapping and vertically slicing requirements into smaller pieces of work that can deliver business value quickly.
• Bachelors or master’s in computer science, Business or related subject, or significant industry experience.
• Knowledge of Agile methodologies is desirable.
• T-SQL experience highly desirable.

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married