Job Description
The Pet Vet - South Yorkshire
Salary
£10.42/hour
Overall purpose:
As a member of our central operations team, this role is responsible for supporting our teams in efficiently processing insurance claims, upholding our reputation for delivering excellence in customer service and patient care.
We're looking for someone who is organised, comfortable working in a fast-paced environment and able to demonstrate great attention to detail. Our central operations team are a friendly bunch and we're on the lookout for a candidate who is positive and helpful - a real team player!
This role is 40 hours/week between the hours of 9am-5pm Monday-Friday.
About us:
We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.
Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.
We’re continually investing in developing our growing team and there's never been a better time to join us!
Duties and responsibilities:
People
- Collaborate in a positive and professional manner with internal and external stakeholders to deliver best customer service and patient care whilst adhering to TPV practice procedures.
- Take direction from and liaising with the Central Operations Manager.
- Demonstrate flexibility to share daily tasks and responsibilities amongst the Insurance Administration team.
Operations
- Ensure all tasks are conducted in accordance with The Pet Vet Practice Procedures Manual.
- Complete all insurance claim forms.
- Manage direct and non-direct insurance claims, liaising with the client and the insurance company.
- Complete claim tracker to ensure that the status of all insurance claims is always accurate and up to date.
- Complete payment tracker from accountants, ensuring payments are paid off customers’ accounts.
- Manage insurance debt to ensure outstanding payments are made in a timely manner.
Customer
- Deal with customer queries in relation to insurance claims.
- Contact customers to discuss ongoing claims.
Strategic Activity
- Support the Leadership Team in promoting the strategic plan and the values of The Pet Vet.
- Demonstrate a commitment to continuous improvement.
- Special projects as agreed with the Managing Director.
KPIs
- Value of monthly outstanding insurance debt
- Number of claims processed
Behaviours
- The role requires flexibility and the willingness to provide cover for colleague absences.
- The post-holder must have strong administration, organisational and time-management skills.
- This post holder must be a good verbal and written communicator and be able to work effectively in a team.
- The Insurance Administrator must demonstrate good numeracy and be computer-literate.
- The role requires a commitment to proactively developing own skills and knowledge.
- The Insurance Administrator must adhere to health & safety guidelines.
- There is a requirement for the role to undertake other reasonable duties as required.
Working conditions
The role is based in a fast-paced environment. This role is demanding and will be predominately desk based with significant VDU usage.
Job Type: Full-time
Salary: £10.42 per hour
Benefits:
- Employee discount
- On-site parking
- Referral programme
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Loyalty bonus
- Yearly bonus
Work Location: In person