Customer Engagement Advisor
This role has been designated as ‘Office’, which means you will primarily work from an HPE office.
Job Description:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
HPE Customer Innovation Centres are strategic sales assets that provide clients, partners and account teams the opportunity to explore a customer’s strategic business initiatives and learn how Hewlett Packard Enterprise is uniquely positioned to deliver business outcomes aligned to their industry and enterprise.
As a Customer Engagement Advisor, you are responsible for the success of in-person and virtual customer and partner engagements. Your responsibilities include timeline management, understanding stakeholder and customer expectations, communications between sales and executive teams, and the day-of engagement execution.
This role is highly visible and requires the skills and experience to interact with HPE sales, executive, partners and customer leadership teams. The ideal candidate is a self-starter with excellent project management and analytical skills, you will be comfortable managing multiple projects simultaneously with little supervision. The candidate must be highly organized, be able to both follow and establish processes, be collaborative and able to make decisions and communicate effectively with executive stakeholders.
In a typical day as a Customer Engagement Advisor, you will…
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Understand the customer’s business objectives and develop a unique engagement that will address business challenges with the goal to enable growth and further adoption of products and services offered by Hewlett Packard Enterprise.
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Work with internal sales stakeholders to provide strategic guidance designed to meet customer’s expectations
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Work closely with fellow engagement advisors to exchange industry knowledge and strategies.
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Lead the planning process with Account Teams to determine engagement objectives and sales opportunities
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Develop engagement agendas. This requires creativity, high-level knowledge of products and solutions that HPE offers, and a good grasp of the selling process
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Source speakers. Leveraging a strong understanding of who presents on what, to whom, and how well, identify and source the best speakers for your audience, account, opportunity, and sales/customer objectives
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Lead discussion leader pre-engagement calls
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Recommend additional engagement offerings as appropriate (tours, demos, customer references, etc)
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Facilitate and moderate customer and partner engagements
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Summarize the “Voice of the Customer” session
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Summarize and close-out engagements with Account Team
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Provide feedback with post- briefing analysis of insights and opportunities for improvement.
Join us and make your mark!
We offer:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element!
Want to know more about it? Then let’s stay connected!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team
Job:
Marketing
Job Level:
Specialist
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .