Job Description
We are looking for an experienced Property Manager to join our team!
If you have experience as a Property Manager in hospitality with exceptional standards and pride in your property we want to hear from you! We are launching our first Build To Rent (BTR) property and looking for exceptional individuals to launch the building. The role bridges the gap between hospitably and residential property management where the resident or guest comes first. You will need to have exceptional standards and a drive to succeed.
With hundreds of beautiful spaces built for travel and living, Charles Hope is transforming the future of hospitality. Each Charles Hope is purposefully selected, designed and maintained - customized to reflect the vibe of its neighbourhood. Whether your stay is two days, two months or two years, in a studio or a three-bedroom, Charles Hope ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleaning.
Charles Hope started in 2016, and now has hundreds of spaces in cities across the Europe. We are looking for an honest, reliable, and hard-working assistant property manager to keep Charles Hope running smoothly. I
Our organisation is currently seeking an Assistant Property Manager who will be responsible for performing a variety of duties related to property management.
This is an excellent opportunity to be a part of a team that's helping to deliver the very best experience to our guests.
The working pattern is set at Tuesday to Saturday's working 40hrs across these 5 days.
Responsibilities:
§ Provide customer service to our guests in a professional manner and ensure that they receive the best possible service.
§ Always represent the company in a presentable and professional manner.
§ Ensure that all maintenance issues are raised and contracted out for resolve as quickly as possible.
§ Follow up on outstanding issues working to resolve them promptly.
§ Maintain a high level of knowledge about company products and services.
§ Provide feedback and suggestions regarding improvements to company processes and systems.
§ Attend meetings and other events as required.
§ Maintain the property by booking building facilities, coordinating building maintenance, and providing basic security for the entrance of the building.
§ Ensure the building is kept and always maintained to company standards.
§ Adhere to company policies and procedures.
§ Ensure rooms are checked out of in a timely manner and ready for next guest occupancy in line with our company standards.
§ Report any major issues that cannot be resolved directly to the Guest Services Director.
§ Complete any required room moves in liaison with Guest Services team.
§ Align self with the business strategy and objectives.
§ Assist guests with luggage, storage of luggage, mail, and deliveries plus any other services they may require.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
Work Location: In person