Area Manager - Retail
Location: South - London and Oxfordshire. Flexible inline with new store openings
Salary: £37,000 plus £5,100 car allowance
Closing date: 17th April 2023
Interview date: w/c 24th April 2023
Role
Reporting to the National Retail Manager, this full-time (40 hours per week) position is home based with travel across the designated area (South). The role attracts a salary commensurate with relevant skills and experience, a contributory pension, laptop, company phone, company car or car allowance plus other benefits.
Purpose
To maximise full sales and profit potential with specified area. Recruiting, and assessing on-going training needs for your shop management teams. Ensuring a safe working environment for staff and customers. To assist in planning and implementation of new shop openings in agreed area.
Relationships
Liaises with Retail management team, Store Teams, Fundraising, Marketing, Finance, Supporter Services, HQ, Volunteers and external suppliers.
Scope
Income Generation
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Maximise each shop sales and profit potential
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Provide direction and support to shop management to actively promote Ebay & gift aid to maximise contributions from donations and achieve sales target
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Review sales & trade reports weekly/monthly to identify areas for improvement
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Achieve the optimum price point for all donated stock and maximise the sales potential of new goods/Christmas cards
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Present the highest standard of shop merchandising and visual layout, controlling stock density and rotation systems
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To foster good communications between retail, HQ, Fundraising and external suppliers
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To ensure branding material within shops Is correct at all times
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To attend monthly accountability meetings to review P&L for your trading area ensuring all budgets are maintained, and reducing overspends
Business Development
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To be proactive in sourcing of new shop sites, opening to agreed standard and time frame
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Liaise with National Retail Manager in the budget planning process and provide the required information
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Assist the National Retail manager & Head Office management team in any tasks and responsibilities within the spirit of the position
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Demonstrates understanding of the charity’s position within the market place & its vision moving forward. Strives to improve brand awareness, communicate monthly key messages at all times in order to raise the charity’s profile
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Attending Meetings as requested by your line manager or other retail head office team
Resource Management
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Ensuring company policies and procedures are adhered to as stated in the operations manual
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Ensure shop visit reports are carried out monthly per shop and investigate any poor compliance
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Ensure controllable costs are controlled and within budget within trading shops
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Ensure overtime/holidays are controlled and within budget within trading shops
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Working with New Shop development manager when opening a new shop within your trading area
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Management of your trading through My Base HR system, ensuring all actions are completed to set timescales
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To ensure all new shops are fully stocked with enough back up stock and existing shops have correct stock
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Work closely with Stock manager/Store manager to ensure that all shops stock is been used as per policies and procedures manual
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Ensure all new goods/merchandise are displayed correctly in store and back up stock is clearly segregated
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Ensure all quarterly stock takes are carried out and investigate any discrepancies
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To ensure shop consumables/equipment levels in store are adequate and not overstocked
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To manage your own time to ensure each week you achieve a minimum of five store visits and diary in administration time
Customer Experience
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Ensure shops deliver the highest standard of customer service
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Ensure shops are communicating Key messages at all times and all shop teams are aware of key messages
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Ensure that trading standard regulations are adhered to at all times
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Ensure your area shops are covered in case of sickness/absences
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Adhere to all aspects of health and safety complying with legal regulations to provide a safe working environment for staff
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Ensure risk assessments are completed annually and follow up on any identified risks
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Ensure all stores health and Safety sign off checklists are completed on store visit
Staff Development.
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Ensure all new starters are reported to HR, Operations manager & New Shop Development manager for training and induction to be managed and maintained
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Proactively support management in the recruitment of volunteers, through coaching and advice.
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To liaise with the retail HR advisor & National Sales Manager to recruit shop management teams for existing and new shops and ensure staff turnover is kept to a minimum through effective leadership
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Lead and coach your area team, encouraging effective communication, setting objectives and fostering a positive team spirit
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To hold quarterly team meetings to further coach and develop your team in line with National Sales Manager agenda
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Ensure shop management attend organised training days as identified
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To liaise with retail HR manager/National Retail manager with regular communication with regards new employees performance during training period
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Carry out quarterly one to ones & annual PDRs with Store Managers, and ensure store management complete their staff one to ones & PDRs. All paperwork to be forwarded to HR within agreed timeframes
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Ensure all shops hold volunteer review meeting yearly
Undertake any other task reasonably required for an acceptable performance of the role.
This job description is a guide to the nature of the work required of the employee and does not form part of the contract of employment. It is neither wholly comprehensive nor restrictive and therefore does not preclude change or development that will inevitably be required in the future.
Person
Essential criteria
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Experience of managing a team in a retail or charity sector
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Experience of training and inducting staff
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Understanding of shop opening process
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Ability to plan and organise own and teams work load
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Accuracy, conscientious and self-motivated
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Ability to use own initiative and make decisions
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Good communication skills at all levels
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.