Job Description
We are looking for zero hours to work 20-46 hours per week depending on business needs. Potential full time contract for the right candidate.
JOB DESCRIPTION
HOURS: Zero hour – Including evenings and weekends.
POST: Part-time / Zero hours
REPORTING TO: Events Management
RESPONSIBLE FOR:
Supporting the Events Management in all aspects of the business operation and
events delivery at a high standard.
Working with the sales team as required across all venues to ensure client expectations
are always exceeded.
Monitor and input into brand standards and operating procedures to ensure we are consistently
delivering an efficient and high level of service and standards that differentiates
us from our competitors.
Assist in creating an environment that promotes employee morale, encouraging the team
to have pride in their workplace, coupled with a personal high level of commitment.
Monitor and maintain the Event Spaces, communicate issues of safety, cleanliness or
malfunctions to the relevant people and ensuring the business is fully compliant and
meeting its legal responsibilities within statutory requirements (i.e., Premises Licence,
Marriage Licence, Health & Safety obligations, Food Safety Standards).
Support and line manage food and beverage and general operation staff and rotas, ensuring
an effective presence is always maintained in line with budget/forecasts and
cost controls
Promote employee training and development needs through encouragement, coaching
and support.
Positively promote sales within the Food and Beverage departments and maximise sales
opportunities by marketing the F&B offering via upselling and raising the profile both internally
and externally.
Be hands on in various roles including supporting Events Management in managing delivery
of events, serving guests on the bar, waiting on duties such as serving guests their
wedding breakfast and evening food buffet whilst maintaining consistently excellent
standards of customer care and service in everything you do.
You may be required to undertake other duties from time to time as we may reasonably
require.
THE ROLE OVERVIEW
Our events, meetings, weddings, and conference business are positioned across three sites,
all within 100m of each other, in Digbeth. Our spaces are used for live music, experiential
events, filming, conferences, celebrations, meetings, weddings, and lifestyle events
amongst others.
You will work closely with the Operations Manager and accountability and responsibility
for all Front of House operations over all sites is expected and you will need to consistently
deliver our brand and service delivery standards, whilst achieving the budgeted
targets and objectives and reporting these as required.
MAIN TASKS AND RESPONSIBILITIES
· To meet and greet clients across the spaces from bride & groom to blue chip corporate
and anywhere in between, managing and facilitating client needs throughout events.
· Full event set ups as required and dictated by event schedules.
· Leading the team on the ground to successfully deliver excellent standards, service, and customer journey.
· Managing the bar.
· Leading food & beverages services up to 200 people (this could be a working lunch, conference buffet or 3 course wedding breakfast).
· Managing the site services budget including ordering, stock controls, stock-takes, staff
rotas & wage controls.
· Basic IT skills and strong understanding of excel to assist in reporting
· Reporting responsibilities to assist the team to meet KPI’s including end of night reporting.
· Key Holder responsibilities including cash handling, security, and venue lockup.
Job Types: Freelance, Zero hours contract
Salary: £11.00-£12.50 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Birmingham, B9 4AA: reliably commute or plan to relocate before starting work (required)
Experience:
- conference & events supervisor: 1 year (preferred)
- Bar: 1 year (required)
- Hospitality: 1 year (required)
Work Location: One location