Job Description
We are currently seeking an energetic individual to work full-time in our London office as a Help Desk / IT Support Desktop Specialist.
This is position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both written and oral.
Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring help desk requests
- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required skills:
- Fluency in English
- Strong interpersonal skills and ability to interact with various people
- Highly self-motivated and with reasoning skills
- Be able to work in a team-oriented, collaborative environment
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 Pro)
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to open a computer and replace defective components
- Ability to follow through and document issues as well as provide resolutions
- Knowledge of Mac OS X is desirable
- Familiarity with Microsoft Active Directory a plus
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Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Wellness programme
Schedule:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person