Id Job: 3172304
Pegasus Software Support Specialist
Who are we?
The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market-leading products and services to streamline complex business processes and increase efficiency. We have 3 offices including our head office in Scunthorpe, an office in Hull and another office in Peterborough.
The Role
We have an exciting opportunity for the right person to join our award-winning customer experience team responsible for supporting high-quality software solutions to hundreds of our customers.
Based from our Hull, Scunthorpe, or Peterborough office (or full remote working if not based locally) you will be part of a well-established and knowledgeable team who pride themselves on their product knowledge, as well as customer service skills in order to support our customer base with technical clarity and a personable experience.
As a multi-accredited software provider, we pride ourselves on offering a premium level of support and are now looking to add another exceptional software expert to our team with this role. As a support team our purpose is to:
Responsibilities
Within this role, some of the key areas you will be responsible for are:
Knowledge & Experience
To be a successful Pegasus Software Support Specialist you will possess the following:
Essential
Preferable
The successful Software Support Specialist is someone with a proven ability to multi-task, has a drive to understand and resolve technical problems and who is honest and empathetic towards both colleagues and customers. They will be an excellent written and verbal communicator, who also has a strong eye for detail.
This person can work independently, as well as in a team and is someone with a passion for continual development, a positive thinker, flexible, and proactive in their approach.
Why work for us?
Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most valuable asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience.
Accredited to The Living Wage Foundation, we are a Real Living Wage Employer and this year we were awarded Best Companies One Star “Very Good employer to work for” accreditation. However, we’re not going to stop there and are focused on achieving 3 Star “World Class employer to work for” accreditation in the future.
That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall
commercial objectives but creating a great working environment for our staff to thrive. That’s why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team.
So, on top of the normal benefits, we think some of the amazing reasons to join us are:
* Length of service eligibility criteria
If you think you fit the description above and you like the sound of what we have to offer…then this could be a great opportunity for you to join a growing, well-established business and progress your career.
Closing Date: 23/06/2023
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Job Types: Full-time, Permanent
Salary: £28,000.00-£35,000.00 per year
Schedule:
Experience:
Work authorisation:
Work Location: Remote
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