Job Description
Cluster Manager - Belfast City Centre
Who We Are:
As Ireland's leading and only Irish-owned sports retailer, Life Style Sports inspires and empowers the Stylised Athlete, across the whole island, through best-in-class omnichannel experiences for our customers.
Our modern Brand Centre sits in the heart of Dublin city above our flagship store, for seamless collaboration between our BC and store teams. Our new carbon-neutral Fulfilment Campus leads the way as the first in Ireland.
Supported by over 650 team members across 40 stores, and a rapidly expanding eCommerce operation, we have a strong identity and distinct concepts (Boot Room, Women’s Studio, Trainer Central, Faster Stronger, and Kids), providing all the latest drops across performance and fashion from the biggest brands in sports, like Nike, Adidas, Under Armour and loads more.
Our culture is encapsulated through three core Brand Values: Social, Inspirational & Fearless. These are interjected into every aspect of our business, whether that's guiding the direction of our brand strategy, or inspiring our approach to team events and training days or workshops with leading brands. It's one of the many reasons we've been voted one of the Best Employers in Ireland every year by the Sunday Independent!
Role Summary:
Our Cluster Managers are responsible for a group of stores or a region of stores. They will be driving the overall performance of the stores in their cluster, including sales, profitability, and customer service.
As a Cluster Manager, you will work closely with the store management teams to ensure the achievement of all goals & KPIs. You will leverage synergies across your store portfolio to achieve efficiencies and maximise revenue generation, delivering combined cluster results that are in excess of the previous combined individual results.
You will act as a commercial leader, using our brand strategy as a NorthStar and guided by our Brand Values you will foster a high-performance culture that will deliver success for your store portfolio. As a cluster manager, you will have autonomy to drive your store through innovative leadership & engagement with your teams. You will champion world class levels of customer service and best practice standards within your store.
As part of your role, you will be required to work collaboratively with different departments within the Brand such as Marketing, Buying &Talent, and Engagement, to ensure the success of your cluster.
Role Responsibilities:
- Monitor cluster store performance through sales & KPI reports, driving results through innovative initiatives & processes.
- Maximise profitability within stores by managing controllable costs and implementing revenue generating initiatives.
- Set and communicate realistic store sales targets and ensure they are achieved through individual employee targets and incentives.
- Design & implement initiatives to leverage synergies across your portfolio of stores in terms of team, stock & customer insights.
- Promote and ensure stores are delivering a World Class standard of Customer Service in stores.
- Drive a high-performance culture; ensure clear goals, objectives and performance standards are established and communicated to the Cluster stores.
- Develop and implement Best Standard Practices across all areas to provide structure, with a view to maximising process efficiency and compliance.
- Liaise with Regional Managers and share weekly Trade Feedback including competitor and trade insights.
- Analyse available data such as commercial reports, to identify opportunities in terms of stock movements, gaps etc and liaise with Retail Operations Managers and other stakeholders to agree appropriate actions or initiatives to address.
- Ensure stores are set up to reflect our Brand Strategy through commercial implementation of our Visual Merchandising Principles.
- Deliver effective succession planning through the store management teams in order to deliver an appropriate talent pipeline by supporting, training, coaching and developing the management teams.
About you:
You will:
- Have a minimum of 3 years Store Manager experience.
- Be ‘customer obsessed’, with a proven track record of driving a best-in-class service culture.
- Have the highest standards of business acumen and commerciality.
- Display confidence and proficiency in using data to derive insights and recommending commercial actions to address.
- Be highly organised and display excellent communications skills.
- Have strong team leadership skills and experience in cultivating a high-performance culture.
- Be mobile to multiple locations.
INDKM
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Store discount
Work Location: In person