Job Description
Role Purpose:
The purpose of this role is to support the New Product Development team fully exploit the data available to it through the range of technical platforms it manages, in order to support improved customer outcomes, and as a consequence business growth.
Role Context:
E&E is a commercially-run business with an income of over £700 million per annum generating financial surpluses that are critical to the overall financial sustainability of the British Council Our work in English teaching generates annual revenues of nearly £200m annually, with activities spanning a global network of 80 English teaching centres in 50 countries, teaching 400,000 students each year, as well as an emerging portfolio of on-line products and services already reaching over 120 million English learners and teachers annually.
Our work in examinations generates annual revenues of nearly £500m and spans English proficiency testing, including the world’s leading English test IELTS (run in partnership with Cambridge Assessment English and IDP) which is no taken by 3 million candidates worldwide each year, as well as the British Council’s own Aptis test, and a wide range of UK school, professional and other qualifications.
Main Accountabilities:
Relationship and Stakeholder management
- Listen to and interpret the needs of technical and business stakeholders
- Effectively manage stakeholder expectations and manage active and reactive communication.
- Support or host difficult discussions within the team or with diverse senior stakeholders.
Data
- Data management: Advocate data governance and data management standards and guidelines within the team’s products and services. Continually communicate and improve data management practices in the teams. Help define and support the use of common toolsets. Seek to automate data management activities where possible. Develop processes to enable good data management practices and compliance with data governance policies.
- Data modelling, cleansing and enrichment: Build and review complex data models, ensuring adherence to standards. Use data integration tools and languages to integrate and store data, and advise teams on best practice. Ensure data for analysis meets data quality standards and is interoperable with other data sets, enabling reuse. Work with other data professionals to improve modelling and integration patterns and standards.
- Data quality assurance, validation and linkage: Set up a system to get data ready for use and specify how data should be cleansed and prepared. Bring data together from different sources. Communicate the limitations of data. Peer review colleagues’ outputs to ensure quality.
- Data visualisation: Demonstrate skill in a number of data visualisation tools and techniques. Apply standards and best practices to present, communicate and disseminate data appropriately and with influence. Review, advise and support more junior team members, and establish processes, standards and templates for others to follow, improving the efficiency and quality of visualisations.
Analysis and problem solving
- Take ownership of the analysis of product performance metrics, identifying areas of strength and opportunities for improvement, in terms of both problem resolution and preventative measures. Based on that analysis propose the possible courses of action and techniques, and work with business owners and technical products owners to implement and monitor effectiveness of those solutions.
- Understand and help teams to apply a range of methods to analyse research data and synthesise findings. Effectively engage sceptical colleagues in analysis and synthesis. Advise on the choice and application of techniques, and will critique colleagues’ findings to assure best practice.
- Understand and apply a range of statistical and data analysis practices. Develop deeper expertise in a narrower range of specialisms. Apply emerging theory to practical situations.
Role specific knowledge and experience
Essential
- Project management qualification (Prince2, Agile, or similar) - desirable
- Business Analysis certifications/ formal education - desirable
- Experience of applying a range of statistical methods and data analysis techniques.
- Experience of a number of data visualisation tools and techniques.
Desirable
- Experience working with data from Learning Management Systems, and other learning and assessment platforms.
Further Information
Pay Band – Pay band 8 / E
Salary range - Between £33,904-£41,309 (Depending on experience + London based allowance if London based)
Benefits
32 days annual leave, in addition to public holidays
3 days volunteering leave
Career average defined benefit pension scheme
AND – you get to use all the experience you’ve built up working in and / or leading global organisations to support us in building trust across the world
Contract Type Indefinite
Location –
United Kingdom - One of our five main UK offices as the base office (either London, Manchester, Cardiff, Edinburgh, Belfast)
Requirements –
Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based.
Some travel and out of hours work may be required
Background Checks - Initial and continuing employment with the British Council is subject to an annual background check. The job undertaken defines the nature of check(s) and assessment applied.
Closing Date – 30th May 2023 (23:59 UK time)
Interviews: w/c 19th June onwards
Job Types: Full-time, Permanent
Salary: £33,904.00-£41,309.00 per year
Benefits:
- Company events
- Company pension
Schedule:
Ability to commute/relocate:
- London, E20 1JQ: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 30/05/2023
