Job Description
Overall purpose of the role:
ISS provide a comprehensive housekeeping and associated services support function to Linklaters at their London HQ in Silk Street. The purpose of the Senior Housekeeping Associate role is to support and assist their line manager the Housekeeping Associate Manager and own responsibility for leading the housekeeping teams to deliver key and quality operational housekeeping services to the customer base. As a key member of the Management Team the role takes direct ownership for the Operational management of the housekeeping teams and the delivery of service. In the absence of the Housekeeping Associate Manager, the Senior Housekeeping Associates act as the primary contact for the customer and the team. Any outstanding issues that the Senior Housekeeping Associate cannot address must be escalated to the Contract Manager without delay. Key to the role is to ensure full operational compliance with both the clients/ISS requirements and statutory obligations. Holding regular meetings with the client/ relevant stakeholders. Objectives of the role: The Senior Housekeeping Associates will manage and ensure full operational delivery of service on a daily basis. The role is mainly site based although movement between London & Colchester sites may be required. The Senior Housekeeping Associate will work alongside a second SHA and between them they will take full responsibility for all operational service delivery despite the time of the day. They will effectively lead their site operational teams structuring process and service delivery. The Senior Housekeeping Associate will assist the Housekeeping Associate Manager in the management of full budgetary control for their area, ensuring targets are adhered to and bringing to attention of the Housekeeping Associate Manager any issues or outstanding anomalies, in addition they will manage and ensure that compliance is effectively delivered in the following areas: Key Responsibilities: Health, Safety and Environment: • To ensure effective management of staff within their control and ensure compliance with all relevant HS&E policies and procedures at all times and to promote best practices with regards to managing staff HSEQ Training and development, correct fit for purpose PPE is worn when necessary, that staff are fully aware of the duty of care to ensure the welfare of themselves and others, and the potential consequence of their acts or omissions. • Create and Maintain a Healthy, Safe, and Secure Environment and ensure compliance with all Health & Safety legislation. • To embed safety together culture in ISS in all account processes. People and Culture • To ensure compliance with all ISS Policies and Procedures in relation to recruitment, sickness and absence management, disciplinary procedures etc. T&A Wages Submission • To work closely with your Line Managers and Business Support Teams to ensure compliance of Wages Submission Policies, Procedures and deadlines. • To monitor the online T&A system and supporting Daily Signing in Sheets which must be sent to the Business Support Teams. • To identify and rectify all anomalies before Locking down and signing off. • To ensure that all new staff or covering staff are on the system as soon as they start working on the Linklaters contract. Encourage innovation: • To assist and ensure the ongoing development of all employees within the contract.
Encourage innovation:
- To assist and ensure the ongoing development of all employees within the contract and to establish succession plans for all key positions.
- To create, maintain and enhance effective working relationships with the clients at the appropriate level.
- To produce accurate and timely reports and information as required by the client or the company.
- To effectively manage people and material resources to achieve financial targets to maximise profitably.
- To promote and develop Company services, keeping line manager informed of possible growth, development and business opportunities.
- Plan, allocate and monitor the work of self and team to ensure targets are met, work is carried out to meet and exceed agreed quality standards, creating necessary conditions for maximum productivity.
- To contribute to the strategic policy for the future of the contract
- Effective management of sub-contractors
- To deliver a great experience every time you engage with stakeholders
- To actively develop own skills and knowledge
- Conduct process and product evaluation to continually improve our KPI and SLAs
- Support, produce and refine information management Teamwork is at the heart of our performance:
- Plan, allocate and monitor the work of self and team to ensure targets are met work is carried out to meet and exceed agreed quality standards, creating necessary conditions for maximum productivity.
- To lead motivate and support team to ensure they are able to carry out their tasks efficiently and effectively.
- To ensure the adequacy of arrangements and resources (people, materials and equipment) for the proper operational management of their contract.
- To ensure effective management of staff within their control and ensure compliance with all relevant policies and procedures in relation recruitment, absence management disciplinary procedures etc. Personal specification: Essential
- A high level of written and verbal communication skills.
- High level of accuracy and attention to details
- Good time management skills
- Ability to achieve deadlines, work under pressure and use own initiative
- Able to communicate at all levels •
IT literate with an excellent understanding PowerPoint/Word/Excel
- Experience of people management Desirable
- Experience in a similar role Attributes:
- Able to act at all times in a professional manner to the benefit of the company and maintain confidentiality at all times
. • A high level focus on the achievement of targeted results.
- A high level of flexibility and a positive attitude to innovation and change.
- Commitment to the ongoing success of the business.
Equipment requirements to be provided for the role:
Job Types: Full-time, Permanent
Salary: Up to £15.15 per hour
Schedule:
COVID-19 considerations:
N/A
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- housekeeping: 1 year (required)
Work Location: In person
Reference ID: No 1
Expected start date: 22/05/2023