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Citizens Advice Sheffield

Adviceline Adviser

Id Job: 316e7a4

🏢 On-site
💼 Citizens Advice Sheffield
📍 Sheffield, England
🕒 2 days ago
💰 21180 – 22181 GBP ANNUAL

Job Description

Adviceline Adviser

Job description and person specification

Purpose of the job

Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues.

We aim for excellence. Our ambition is to be among the best advice services in the country, and one of the leading voluntary and community organisations in Sheffield.

We campaign for change to social policy to improve the well-being of the people and communities we support.

Adviceline is open every week day and is the way by which people contact Citizens

Advice for help. Your role will be answering incoming calls and digital contacts, providing help and advice and referring to other services. You will be working in a busy, target driven contact centre environment managing a high volume of incoming telephone calls and digital contacts from some of the most vulnerable people in the community. We may also ask you to deliver other services, depending on the business needs of the organisation.

Main duties and responsibilities

Our Adviceline Advisers are required to:

Professional learning and development

Adviceline Advisers are required to complete the Citizens Advice Adviser Learning programme and other mandatory training and to demonstrate satisfactory achievement of adviser competencies within six months of starting the role

All staff are required to undertake learning and development including keeping up to date with rules and legislation, policies and procedures and attending internal and external training as required.

Person specification

Essential:

Knowledge and experience in

Skills and abilities

Aptitude

Commitment to:

Qualifications and training

Job Types: Full-time, Part-time, Permanent
Part-time hours: 35 per week

Salary: £21,180.00-£22,181.00 per year

Benefits:

Schedule:

Work Location: Hybrid remote in Sheffield, S1 4FW

Reference ID: CCA 02-23

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