Job Description
Administrative Assistant
Contract: 37.5 hours (Monday- Friday 9am to 5pm) 12 month temporary contract
Salary: £20,041.31 ( plus 2% increase from 1st April 2023)
Location: Across Swansea, Neath Port Talbot
Applications closing: 3rd of April 2023
Job Purpose:
We are looking for a dedicated administrative assistant with strong administrative and organisational skills to provide support to the First Point of Contact team. Duties will include administrative support, triaging incoming referrals, and liaising with the first point of contact team to arrange initial assessments. Review incoming PPN’s and refer onto the duty workers for further support and communicate with external providers regarding incoming referrals. Inputting data and client information onto the database and ensuring accurate record keeping. The post holder will have a can-do attitude and will be proactive in owning and managing their workload.
Responsibilities:
- To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- To carry out all other tasks commensurate with the role.
- Undertake office reception duties, both in person and on the telephone, including taking messages for other staff, in a courteous and responsive manner.
- Operate manual and computerised office systems, for example filing papers and maintaining databases.
- Coordinate incoming PPN referrals
- Liaise with external organisations following referrals
- Manage the NEWID assessment inbox and allocate new referral requests to the first point of contact team.
- Carry out administrative tasks on the WCCIS case-management system in a timely and accurate manner.
- Input assessments and client information onto the WCCIS case-management system
- Contact newly referred clients and arrange assessment appointments.
- Log and record attendance and nonattendance for those who are newly referred
- Highlight and refer any decisions required outside the scope of this profile to the Treatment Services Team Leader as appropriate.
- Work in a non-judgemental, anti-discriminatory way at all times. Ensure that services are delivered equitably to all individuals.
- Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
- Provide reception cover across the Western Bay Treatment Services sites
- Comply with Adferiad’ s policies and procedures, and promote a positive profile of the agency.
- Maintain confidentiality in accordance with Adferiad’s policy and procedure and with any statutory/contractual requirements.
- To carry out all other tasks commensurate with the role.
What you’ll get in return:
- 25 days annual leave plus bank holidays (pro rata)
- Option to purchase additional annual leave
- Life assurance
- Pension Contribution scheme
- Sick pay (subject to terms and conditions)
- Continuous service rewards
- Refer a friend scheme
- Employee benefit platform giving access to a wide range of perks, including shopping discounts at 100s of big-brand retailers
- Health and Wellbeing Staff Service
- Money Advice Service
- Quarterly Health and Wellbeing Staff Raffle
- Christmas Hampers and Birthday Gifts
- Cycle to Work Scheme
- Tusker Vehicle Purchase Scheme
- Technology Purchase Scheme
- Free breakfast at Adferiad Recovery Offices and Project Buildings
- Employee Events
- Bupa Healthcare Package
- Volunteering Opportunities
Person Specification:
Qualifications:
NVQ Level 3 or equivalent relevant to a role in Administration is desirable.
Experience of working in an office environment
We ask that applicants have the following knowledge and skills:
- Ability to use Microsoft Office applications
- Ability to work as part of a team, demonstrating support to other team members and wider teams
- Ability to organise own time and work on own initiative
- Ability to work under pressure and meet deadlines
- Strong administrative and organisational skills
- Knowledge of Word Processing and Microsoft Packages, Word, Excel, PowerPoint, Outlook etc
- Knowledge of legislation pertinent to the role
Job Types: Full-time, Temporary contract
Contract length: 12 months
Salary: £20,041.31 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: AF031