About us
The role
We are looking for a weekend Client Care Assistant, the role is:
Greeting Clients – welcome them on arrival with a smile.
Answering phone – within 3 rings with the correct greeting in an efficient and courteous manner.
Making / changing appointments using our bespoke business management system.
Registering new clients
Updating Client Details
Inputting results on client’s records
Taking payments
Printing invoices
Managing outstanding accounts and contacting clients for payment
Handling insurance claims
Giving advice to clients on basic animal care, Flea and Worming, diet, insurance, Healthcare Plan.
Converting clinical telephone queries to appointments.
Manage client’s minor complaints and escalating others to higher management
Handling Drugs and understanding rules surrounding repeat prescriptions.
To relay messages for clients / colleagues and to set realistic expectations as to when they will get a call back or response
Filing, Faxing, Copying and general administration.
Cashing up / Banking
Cleaning Reception, stocking up and cleaning consults rooms
Front of house stock ordering [Drugs, food, shop] and management?
Cleaning staff area [based on rota system with back of house]
Stock taking
Sending and responding to Emails
Communicating with other surgeries.
Attending training sessions
This list is not exhaustive, there may be other tasks from time to time.
16 hours - weekends only
07:40 - 16:00
12:10 - 20:30
Skills and experience
Natural confident communicator
Empathetic – able to deal with upset clients
Excellent telephone skills
Computer literate
Cash handling skills
Good spoken / written English
Engaging manner with clients and staff
Attention to detail
Flexible
Efficient
Extroverted and outgoing
Presentable
Able to work under pressure
Client service industry experience
Branch
24 hour Enfield
Job Reference: FR04119