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We encourage applications from a diverse range of candidates

At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels. Equality and Diversity - Department for Education

These posts are within the Department for Education’s Independent Education Team. This team regulates all the approximately 2400 independent schools in England, registers new independent schools and prosecutes those who put children at risk of harm by operating illegal schools.

Your work will allow you to make a meaningful difference to children’s life chances. The Independent Education Team ensures that every independent school in England promotes pupil’s welfare and provides a quality education in a safe environment.

We are a highly supportive, friendly unit which encourages personal development at every level.

Executive Officers within the Independent Education Team oversee and monitor the performance of all registered independent schools in England, leading regulatory action against those schools which fail to meet the required standards.

Working in one of three smaller teams you will commission and review the inspection reports relating to the performance of an independent school and use these – and any other available evidence - to reach a decision on what, if any, action to take in response to their failings.

As the Case Manager responsible for these schools, you will ensure that any safeguarding risks or other areas of under-performance are acted on quickly. You will escalate concerns and make recommendations to senior colleagues, so that they can inform Ministerial decisions.

The Independent Education Team, and the schools it oversees, is increasingly high-profile. Our work can attract lots of Ministerial and media interest. These roles therefore provide excellent development opportunities to applicants able to critically assess the available evidence and take, and defend, difficult decisions.

The team is Darlington based and currently works three days a week in the Darlington office. Arrangements on working in the office remain under review in line with the wider civil service approach to returning to the office.

About the Apprenticeship:

This is an excellent opportunity to gain a Level 3 Customer Service Apprenticeship qualification via this apprenticeship.

As this role includes completion of the Customer Service Apprenticeship (Level 3) please check the eligibility requirements below using the apprenticeship standard: https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-specialist-v1-0

• You must have lived in the UK and/or EU for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
• You already have some of the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills and Behaviours) of the apprenticeship standard.

Please note: This is a Level 3 qualification, please do not apply if:

• You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills and Behaviours) of the apprenticeship standard.
• You have a degree (or equivalent) in Customer Services.

Part of this apprenticeship is to complete a level 2 English and Maths functional skills qualification. If you have already achieved GCSEs in English and Maths at Level 4 (grade C) or above, you will not need to complete the functional skills qualification.

At the enrolment state, the individual's eligibility will be checked by the training provider.

Responsibilities

You will be able to demonstrate these essential criteria:

• Proven ability to prioritise workloads and work to deadlines.
• Confidence in handling evidence to reach a decision and defending this decision to senior colleagues.
• Ability to summarise complex situations either orally or in writing.
• Improving existing processes to deliver value for money and/or an improved service for customers.
• Working with others to reach shared goals.

About you

You are someone looking to develop their skills in a fast-paced environment. You will be motivated to improve the life chances of all children who attend an independent school and confident in asking questions and raising concerns about the evidence in front of you

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King’s Birthday privilege holiday and 8 days’ bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances, but must be agreed with the line manager and in line with the requirements of the role.

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

Job contact :

Name :
Lee Gibbon
Email :
[email protected]

Recruitment team :

Email :
[email protected]