Job Description
Reporting to the Head of International Services, the post holder will be responsible for providing interpreting and advocacy support to the patients and families, consultants, medical staff and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients.
The post holder will act as a point of contact, ensuring effective co-ordination of the patient journey in all aspects of their treatment. He/ She will be required to work closely with the various embassies and third parties who may sponsor patient treatment, co-ordinating all administrative and financial requirements relating to these patients. Additionally, the post holder will provide first line pastoral care and orientation to the patients and their families, ensuring they are appropriately supported for the duration of their treatment at C&W.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Provide a full Arabic interpreting service, both oral and written, and cultural support to private patients and their families within a demanding environment. The role will involve complex medical interpreting, including sensitive interpretation of complex medical conditions direct to patients and their families.
You need to be fluent in Arabic (written and verbal).
Orientate the patient to the hospital and to co-ordinate the patient journey throughout their treatment, including outpatient appointments, admissions, and diagnostic testing. It may be necessary to be present during some surgical procedures and post-operative recovery where necessary.
Be the first point of contact of all Arabic patients and their families. You will be required to visit all Arabic inpatients daily and to give them the opportunity to discuss any areas of concern or dissatisfaction that they may have and to take appropriate action to resolve.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
- Meet with patients and their families in a timely manner and to manage caseload proactively when there is a large number of patients attending the Trust for treatment.
- Provide a quality information service for patients throughout their treatment with us for example out-of-hours emergencies, information leaflets, catering options, medication etc. In addition, provide information on local amenities, hotel accommodation and transport facilities where necessary.
- Assist patients to communicate with medical staff, for example their consultant, other junior doctors, nursing staff, pharmacists, therapists and all support staff involved in the holistic care of the patient.
- Ensure that each patient’s written consent to any clinical intervention is obtained by verbatim interpretation in the presence of the treating consultant, and that any concerns or queries from the patient are addressed.
Please see attached job description and person specification to this advert for further details.
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