Job Description
We are looking for Technical Administrator to join our Managed Services team on a Fixed Term Contract. If you are confident and computer literate, we would love to hear from you.
We are looking for a self-motivated, adaptable, highly organised person with the flexibility to cope with a wide variety of technical and administration tasks based in a ‘workshop’ environment. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities.
The role is based in Manchester (with travel to customer sites throughout the Greater Manchester area), although there will be a need to travel to other SSS Public Safety sites within the UK from time to time in accordance with business needs.
Purpose of the role:
The Technical Administrator is responsible for providing 1st line support on this major Airwave Managed Service contract as part of a small team within the Managed Service Team.
SSS Public Safety are the service provider for GMP’s communications services, supporting both hardware and software across various communications solutions and associated personal technology solutions utilised by the Police. The role is based on-site and requires working alongside customer staff as well as SSS Public Safety colleagues.
The successful candidate will report into the Contract Manager Great Manchester Police for the organisation and must pass security vetting.
Key Duties & Responsibilities:
- Follow & contribute to the maintenance of procedures & guidance notes for use by SSS Public Safety & GMP, providing support and guidance as appropriate
- Identification of ways of improving service delivery, fault reduction initiatives and making of supporting recommendations associated with the above
- Participation in any managed service response to support incidents, specific operations and exercises
- Assist in the successful delivery of small projects, upgrades and work packages as appropriate
- Deal with Customers and Visitors who require ‘on-site’ assistance (for example, replacement device ancillary items, advice & support queries)
- Undertake administrative functions (including, but not limited to, goods in/out, order processing in accordance with SSS Public Safety procedures)
- Provide Management Information as required relating to SLA and KPI performance to the Contract Manager
- Support the Contract Manager in delivery of contracted services as laid out in the RMS contract
- Incident Management activity relating to the resolution and closure of all aspects of the services delivered to GMP and liaise with the SSS Public Safety service desk as appropriate
- Asset Management of hardware supported under the managed service contract, primarily Mobile Data devices, but if required, Airwave & BWV hardware
- Support the Contract Manager and Senior Engineer as appropriate, in line with the nature and responsibilities of the role of Technical Administrator
- Divisional Liaison with users, both locally and ‘off-site’, in order to gain an understanding of their requirements and deal with all technical aspects associated with the provision of telecommunications and other related special equipment requirements to the Force
- Auditing & inventory management of local and deployed assets
- Configuration of mobile hardware prior to deployment to users
- Support the helpdesk as required with device configuration
Our ideal candidate will have/be:
- Excellent communication and influencing skills (written & oral)
- Extensive “End 2 End” service management experience
- A Solid understanding of modern integrated IT/Communication systems
- Strong relationship management skills.
- Strong negotiation skills
- Decision maker - able to assimilate all facts quickly and succinctly
- Highly motivated and proactive
Don’t meet all of the above requirements? Please still get in touch as we have a number of opportunities available and always love to hear from candidates interested in joining our organisation!
Why work for us:
We aim to offer an inclusive and great place to work. We are passionate about building diverse teams and celebrating individuality. We love seeing our people grow and develop their careers and in return we reward talent with competitive salaries and great benefits.
When you choose a career with us you also get access to a wide range of excellent, highly competitive benefits such as:
- Career progression
- 23 days (pro rata) holiday
- Flexible/Hybrid/Remote working (depending on the role)
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Company contributory pension scheme, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, two weeks paternity pay…and plenty more
About SSS Public Safety
SSS Public Safety (formerly Capita Secure Solutions and Services) is a leading solution provider to the Police, Criminal Justice, Emergency Services and Critical Responder sectors across the world; helping our clients deliver effective public services. Innovation is in our DNA! For over 30 years we have been leading the way in solutions and services for the Emergency Services.
Our vision is to be a leading global provider of secure, integrated, information-based solutions and services to critical/frontline organisations creating better outcomes for our clients and the public they serve.
Find out more at www.sss-publicsafety.com
Job Types: Full-time, Fixed term contract
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
Work Location: One location