Job Description
Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.
Why join us?
- Personal development programms
- Complimentary meals on duty and uniforms
- Worldwide travel perks
- Pension scheme
- 28 days holidays including bank holidays ( increasing yearly)
- Bonus Scheme
- Apprenticeship scheme
What will I be doing?
· Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
· Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
· Maintain strict security procedures to ensure guest confidentiality and safety
· Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
· Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
· Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
· Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
· Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
· Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
· Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
· Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
· Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
· Attend to other duties like hosting breakfast as requested by Management and Supervisors
Work Experience
Fluent in English, both written and spoken (and a 2nd language would be a plus).
Excellent communication, presentation and interpersonal skills - A strong team player.
Strong interpersonal and problem solving abilities and the ability to lead by example.
Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.
Job Type: Full-time
Salary: £12.30 per hour
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
Work Location: In person
Expected start date: 05/06/2023